Customer stories

A Scalable Model for Multi-Campus Institutions: Inside the College of Europe’s Admissions Platform

The College of Europe has long been known for its rigorous and highly international admissions process. With three campuses, more than 30 national selection committees, applicants from 100+ countries, and students from over 55 countries, the institution faced growing operational complexity. By adopting Full Fabric, the College of Europe centralised its application and evaluation process. This simplified collaboration, improved visibility, and supported sustained growth without increasing administrative burden.

The Challenge

The College of Europe is a postgraduate institute specialising in European Union affairs. Its one- and two-year master’s programmes attract around 500 students annually across campuses in Bruges (Belgium), Natolin (Poland), and Tirana (Albania). With programmes in European affairs, notably European legal studies, EU international relations and diplomacy, European interdisciplinary studies, European political and governance studies, European economic studies, and European transformation and integration studies, the College of Europe prepares graduates for careers in European institutions, ministries, NGOs, and multinational organisations.

Its admissions process is unlike any other. Applicants are assessed not only by the College of Europe itself but also by national selection committees, often coordinated by ministries of foreign affairs or education, which select the students and, in many cases, fund their studies.

The Challenge: Decentralised, Manual, and Difficult to Scale

Every application to the College of Europe was submitted by post. Thousands of physical files had to be scanned, sorted, and distributed across campuses and departments. This was especially complex when applicants applied to multiple programmes through different countries.

Moving the core processes online has saved considerable time and cost for both applicants and staff.

The process placed a heavy burden on staff, with four administrative team members responsible for coordinating over 2,000 applications. Cross-campus and cross-programme collaboration was time-consuming and error-prone. Meanwhile, applicants faced higher costs and slower communication.

“Everything was done manually. Even when we moved to digital [before Full Fabric], we still had fragmented systems and countless emails back and forth.”
Pierre Bachelier
Director of Student Affairs @ College of Europe

The Challenge

The Solution: A Centralised System Built for Complexity

Full Fabric provided a flexible, purpose-built platform to streamline the College of Europe’s admissions process. From the moment an applicant begins their form to the final stage of interview evaluations, everything is handled within one system. This holds true regardless of the applicant’s country, programme, or committee.

Key reasons the College of Europe chose Full Fabric:

  • A shared platform across all three campuses and all study programmes.
  • Customisable workflows aligned with unique country-by-country selection processes.
  • Built-in segmentation tools for clear, real-time tracking.
  • Centralised applicant communication for interviews, outcomes, and document uploads.
  • Transparent evaluation pages showing interview debriefs, decisions, and conditions.
“Even when interviewers aren’t part of the admissions team or didn’t handle the pre-selection of the candidate, they can see everything in one place if needed. From first opinion to final decision.”
Pierre Bachelier
Director of Student Affairs @ College of Europe

The Challenge

The Results: Operational Efficiency and Global Coordination

Since implementing Full Fabric, the College of Europe has seen measurable improvements across its admissions process:

  • Roughly 15% increase in submitted applications, growing steadily year after year.
  • Support for over 100 stakeholders involved in the admissions process, including more than 60 academic evaluators and interviewers, and dozens of external selection committee members.
  • Seamless coordination across three campuses in Belgium, Poland, and Albania using one centralised system.
  • Structured, consistent evaluations with one page tracking each applicant’s journey from pre-selection to interview outcome.
  • Time saved through automation. Manual tasks such as scanning, emailing, and postal handling have been eliminated.
  • Improved applicant experience with clearer communication, fewer delays, and easier document submission.
  • Fewer applicant complaints, even with long forms, and many rejected candidates reapply the following year.
  • Scalable platform to support institutional growth, including the launch of a third campus in Tirana, initially handled as a separate process and now fully integrated into Full Fabric.

“As a platform, Full Fabric makes our lives easier. It allows us to classify, track, evaluate, and collaborate easily and at scale.” – Pierre Bachelier, Director of Student Affairs @ College of Europe

He also praised how straightforward the platform is for staff. This ease of use made onboarding quick, even without prior experience in higher education systems. Today, Pierre leads one of the most complex admissions processes in Europe, supported by a platform that keeps pace with the institution’s growth.

“It’s not rocket science. You can find your way around, learn by doing, and if you need help, someone’s always there to guide you. Full Fabric is easy to use, both for applicants and for staff. That simplicity matters when you're dealing with so many moving parts.” – Pierre Bachelier, Director of Student Affairs @ College of Europe

About the College of Europe

Founded in 1949, the College of Europe is one of Europe’s most prestigious postgraduate institutions focused on EU affairs. It brings together a highly international student body and faculty across campuses in Belgium, Poland, and Albania. Through its partnerships with ministries and public institutions across Europe and beyond, the College of Europe offers a unique, publicly funded education model that promotes diplomacy, policy expertise, and international cooperation.

More customer stories

How St.Gallen Now Manages Programmes, Events, and Alumni in One Platform

Read full story

Scaling Admissions at CIVIS: 200+ Courses, 55% Submission Rate, One Platform

Read full story