Customer stories

Scaling Admissions at CIVIS: 11 Institutions, 200+ Courses, One Platform

CIVIS, a European University Alliance of 11 institutions, transformed how it managed applications by implementing Full Fabric. With no central system, it previously faced disjointed processes and limited visibility. Since adopting Full Fabric, CIVIS has launched over 200 courses, improved coordination across institutions, and set a new benchmark for data-driven admissions in higher education.

The Challenge

CIVIS is a European University Alliance made up of 11 institutions working together to foster student mobility, civic engagement, and academic collaboration across Europe.

With ambitious plans to expand its Blended Intensive Programmes (BIPs) and offer more opportunities for students to study abroad, CIVIS needed a digital infrastructure that could support large-scale coordination and growth.

But there was a clear obstacle: no centralised system, no visibility, and no unified way to manage applications across institutions.

The Challenge: When Manual Processes Stand in the Way

At first, CIVIS relied entirely on manual processes. Academics collected applications via email, tracked data in Excel, and managed student selection independently. Communication with students was often delayed, and many institutions lacked clarity on which courses were running or how many students were participating.

This led to several critical issues:

  • Applications were inconsistent and error-prone.
  • Students received key information too late – in some cases missing out on travel support or affordable transport.
  • Institutions couldn’t ensure the minimum of 15 mobile students per course required to receive EU funding.

Without real-time data, CIVIS couldn’t effectively plan, track or scale its mobility offering.

We had nothing. That was the problem. It was a mess. We needed a platform to streamline and manage applications.
David Touzot
Head of the Digital Campus Unit @ CIVIS

The Challenge

The Solution: Choosing a Tool Built for Higher Education

To solve these challenges, CIVIS reviewed several options – including a Greek-developed platform used by another alliance and Salesforce Education Cloud – before choosing Full Fabric.

The decision was based on key priorities:

  • A simple, intuitive student application portal.
  • Real-time visibility into started and submitted applications.
  • A collaborative system accessible to both academics and administrators.

Full Fabric’s higher education focus, European base, and clear scope of features made it an ideal fit. Implementation started just before summer – a complex time for any institution – but by mid-September, CIVIS had launched its first major campaign, comprising 50 courses.

Weekly check-ins with Full Fabric’s team helped tailor the platform to CIVIS’ unique needs – from small-unit courses to a dual-selection process – all within the context of a genuine partnership, not just a provider-client relationship.

The Results: From Complexity to Clarity – and Growth

The results were both immediate and impressive. Since launching Full Fabric, CIVIS has:

  • Delivered 200+ courses across its alliance.
  • Averaged 30+ applications per course.
  • Received 300+ applications in a single campaign at one member university.
  • Opened new formats for learning, including fully online microprogrammes designed to expand access and flexibility.

The visibility into “started” applications proved especially valuable, helping the team identify low-performing courses early and respond with targeted communications.

The improved process also helped CIVIS meet funding thresholds and support students more proactively – from selection to mobility grant coordination.

As a result, CIVIS has been recognised by the European Commission and invited to share its BIP experience as a model for success.

Without Full Fabric, it simply wouldn’t have been possible. We launched more Blended Intensive Programmes than all the other alliances combined.
David Touzot
Head of the Digital Campus Unit @ CIVIS

The Challenge

What Comes Next: Unlocking Even More Value

Looking ahead, CIVIS plans to build on its progress with even greater use of Full Fabric’s capabilities – particularly around reporting, analytics, and joint master’s admissions.

There is also growing interest in enhancing the student experience during the gap between enrolment and course delivery, with communication templates and automations expected to play a key role.

About CIVIS

CIVIS is a European University Alliance that brings together 11 higher education institutions to promote academic collaboration, civic engagement, and student mobility across Europe. Backed by the European Commission, CIVIS supports cross-border learning experiences that are inclusive, interdisciplinary, and impact-driven.

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