What’s new in Full Fabric

Stay up-to-date on new features delivered over the last few months.
April 2022
Feature highlight

Set up automated workflows targeting event attendees

We've introduced a new trigger for event automated workflows: Attendance is Yes. The new trigger is yet another weapon in nurturing leads, as it allows you to establish attendance as a condition for event workflows so that you can send tailored communications to the people who were marked as present in the event.

Other updates


Search for profiles on the list of event registrations

We've added a search field above the list of event registrations to help you easily find a specific profile and update its' attendance and/or event response.


Save views on the list of event registrations

The ability to save views – more concretely, custom combinations of columns and/or segment rules –, has been extended to the list of event registrations. Please read this article to learn more about saved views.


New location for the program choice selector

The programme choice selector has been moved from the application Details tab to inside the Programme Choice field editor. In the Details tab, you're still asked to define whether or not applicants need to choose a specific program for that particular template; however, if you select Yes, the actual programme selection takes place elsewhere – namely, when you add the Programme Choice field to one of the application tabs, as the settings now include the button Edit products, through which you can link the aforementioned field to the relevant classes and courses.

FOUNDATION CRM Lead management

Distinguish between classes and courses on the Product Performance report

The Product Performance has a new column, Type, which indicates if a product is a Class or a Course. The new column is disabled by default, but if your school offers non-degree training courses and you're interested in it, please get it touch with us.

FOUNDATION CRM Lead management

See the courses associated with a class study plan on the Product Performance report

If you're subscribed to our Core module, whenever a class has a study plan with courses, an arrow will appear next to the capacity chart, whereby, if you click on it, you'll be directed to a page grouping all of the courses in the respective class study plan to let you see all of their separate charts in one place.

FOUNDATION CRM Lead management

Filter the Product Performance report by theme or class/course start date

The Product Performance report has two new filters: Theme and Class/course start date. As the names suggest, the former makes it possible to choose which themes are used to populate the Product Performance report, while the second enables staff to easily view past or upcoming classes by picking one of the following options: Upcoming 6 months, Upcoming 3 months, Upcoming month, This month, This week, Previous month, Previous 3 months or Previous 6 months.


Determine the sync period for emails

You may now sync past emails using IMAP beyond the typical seven days – for example, to sync the last six months of emails.


New distance-based due date options for payment plan fees

It's presently possible to configure the due date of a payment plan fee to be tied to the start date of the class or course for which the payment plan was created. More specifically, when you pick DISTANCE as the DUE DAY TYPE and input a number of DAYS, two new reference points are available under FROM: Before class/course start date and After class/course start date.


Disable the payment plan published notification for candidates

If you've set payment plans to be automatically published upon the application submission, you can ask our team to disable the default system email that notifies candidates that their payment plan was published, in favor of including that information in the application submission confirmation email; that way, applicants only receive one email instead of two.

March 2022
Feature highlight

Specify which application templates permit proxy registrations

You can now decide which application templates permit proxy registrations, thus reserving the ability to start a registration on behalf of somebody else for templates expressly created and designed for that purpose. By having separate application templates tailored for different audiences and circumstances, you’ll likely find it easier to adequately fulfill multiple sets of needs.

Other updates

New deletion permissions

Staff teams can now be given permission to autonomously delete programs, classes and subjects. Please contact us if you are interested, but bear in mind that authorization from someone in management is required before the aforementioned permission is extended to new teams.


Get campuses via the API

Henceforth, whenever a class is retrieved via the API, you can also retrieve the class's campuses, therefore displaying the campuses available for each product in your other platform. Feel free to reach out to us if you'd like to explore this API option.


Pull proxy-related data via the API

If you wish to contact proxies of applications in other marketing systems outside of Full Fabric or something in that vein, you'll be glad to know that we've made it possible to retrieve the proxy of an application via the API – more concretely, the started by and submitted by fields.


Create discount templates for payment plan templates

We've introduced the ability to create discount templates within payment plan templates in the new Discount templates tab to determine the discounts that are available for a particular payment plan, as well as their details (for instance, discount amount, which fees the discount applies to, and so on). The discounts can be automatically applied by the system, or manually by candidates using discount codes.


Associate payment plan templates to classes

Payment plans can now be linked to specific classes and courses by selecting the relevant classes and/or courses in the payment plan Details tab.


Set up a “Payment plan” tab inside an application template

It's currently possible to add a Payment plan tab to an application template so that applicants may choose an appropriate payment plan for their program and class of choice. The list of available payment plans is based on which payment plans were linked to the program and class in question. The tab also allows staff to provide useful information, such as how to make payments and when to expect invoices (just two mention two examples), as well as to define whether the payment plan should be automatically published upon the application being submitted and whether discount codes are accepted.


Generate letters with payment plan information

You can now incorporate payment plan data into letters by inserting the merge field =payment_plans into the letter template. The aforementioned merge field will be populated with the primary details of the corresponding payment plan(s), namely the list of fees, due dates and amounts.


New email substitution tags

There are two new email substitution tags for the payment plan published notification for candidates system email template: |programme_name_or_subject_name| and |class_name_or_course_name|.


Improvements to the Dutch translation

We've done some grammatical and vocabulary adjustments to the Dutch translation of Full Fabric to improve accuracy and fluency.

February 2022
Feature highlight

Archive classes and courses

It's now possible to archive older classes and courses in order to hide them from areas where they're no longer needed, namely application templates, lifecycle workflows and the Product Performance Report, allowing you to have a clean workspace where only relevant information is displayed. As a result, you're also able to define if active or archived products should be up for selection when building a segment with the Profileis in rule, keeping your view completely uncluttered.

The Archive class and Archive course buttons are available when editing a class or a course, respectively – which is also how you can find an Unarchive class or Unarchive course option in case you want to undo the operation. Archived products show the state Archived in lists of classes and courses.

Other updates


Various improvements to the email builder

We've been working on a number of updates to Full Fabric's email editor to help you design sleeker, more professional emails. While this remains a work in progress, some of these improvements are out, such as additional header styles, better padding, a redesigned interface, and more. For more information, please read this Help Center article.

FOUNDATION CRM Staff management

Create access scopes for staff teams

In the interest of protecting data and optimizing navigation, we've introduced the ability to restrict entire staff teams from viewing and accessing certain profiles. In other words, create access scopes for staff teams. Learn how to do it here.

FOUNDATION CRM Applications portal

Create profile fields exclusive to contacts and lecturers

It's currently possible to configure a field in the profile Info tab to only be visible to contacts and lecturers, if it's only meant for them. This is an Admin-only feature, so get in touch with us to apply it.


Two-factor authentication now remember browsers and devices

To balance security with convenience for users who have two-factor authentication (2FA) on, submitting two different authentication factors is no longer required every time someone logs in, as browsers and devices are now remembered for 30 days. If, however, you log in from a different browser or device, the code will be asked again. For those who don't know, 2FA is a two-step process that requires two proofs of identity – one's password and a verification code sent by SMS –, to sign in to Full Fabric. More information on 2FA, including how to activate it for your account, can be found here.

January 2022
Feature highlight

Boost your school's business performance through the power of analytics

For the past several months, we've been working on four fantastic reports to help you analyze the performance of your business development strategy from different angles, and, as a result, reach your targets. Not only do they collect critical data, but they also convert it into a slew of visually appealing charts that are easy to understand and act on, tracking the evolution of your leads down the conversion funnel, the conversion rate between different stages of the funnel, the progress of your total and submitted applications over time, and the fulfillment of your recruitment goals and targets – all in real-time! For more information, please read this Help Center article.

Other updates

FOUNDATION CRM Lead Management

New reports accessible through class pages

Two new tabs were introduced to class pages: Conversion, which leads to the Product Conversion Report, and Overview, which leads to the Product Overview Report. When accessed via a class page, the reports in question are pre-filtered with information from the respective class, unlike when they're accessed via the Analytics option in the sidebar.


Email activity displayed in the "Latest activity" feed

Email-related activity is now displayed in the profile Latest activity tab, giving staff greater visibility into the emails sent to candidates and candidates' interactions with them. This includes one-to-one emails, campaigns, some system emails (namely the application submission confirmation, the double opt-in confirmation, the event registration confirmation and event reminders), and automated workflow emails set up through the actions Send email to profile and Send letter to profile.



Capture data and marketing consent when adding a participant to an event

When adding a participant to an event, staff can now mark their data processing consent and marketing policy agreement, as the fields Data processing consent, Marketing policy, Source of consent and Date of consent have been added and made required.

FOUNDATION CRM Lead management

Interface improvements

We've been fine-tuning the new interface that's been gradually implemented throughout Full Fabric. Consequently, it's now possible to view long names in multi-select and single-select filters (the text is split across two or more lines); all of the pages have browser tab titles (for example, Subjects :: Name of School, Segments :: Name of School, and so on); and last, but not least, when visiting General settings, navigating to Institution and then clicking Subjects, the latter will henceforth open on the same browser tab instead of opening a new one.

November 2021
Feature highlight

Stay on top of your students' tuition fees like never before

If you use Full Fabric to manage your students' payment plans, you'll be glad to know of a recent addition to the platform: a global list of every existing payment plan, where you can quickly view and manage such important details as whether it's currently published or unpublished, if payments are on schedule or behind, how much has been paid and how much is still owed, among many others. To easily sift through data, you can filter it by program, publish status and fee status, just as you can also search it by profile name, primary email address and payment plan name.

Previously, the only way to find out if someone had a payment plan and to have access to it was by visiting the respective profile, so tracking and management have become incomparably easier! To access the new overview, simply click Finance on the sidebar and then Payment plans. More information on payment plans can be found in our Help Center.

Other updates
ORIGIN Finance

Create a payment plan for a course

It's now possible to create a payment plan for a profile's course journey – in other words, to associate it with a subject and a course instead of with a program and a class, both manually and through automated workflows. If you'd like to know more, get in touch with us.

FOUNDATION CRM Lead Management

Improvements to the search function

We've improved the search function to provide better and more effective results. For one, exact matches are now prioritized over partial matches more efficaciously, as well as first name, last name and email address; therefore, if you search by first and last name together or just by email address, the corresponding profile will always be displayed at the top of the list. Secondly, results are now sorted by relevance to the search term instead of in alphabetical order to help you quickly find the most pertinent information. Everything else remains the same.

FOUNDATION CRM Automations, Events and Forms

Set up automated workflows to be triggered by a group of specific answers

You can now set up automated workflows to be triggered by a selection of the possible answers to a dropdown or checkbox question, as submitted in a form or event registration. To do so, just access the Automation tab, click Add another condition, choose a dropdown or checkbox field and select the relevant values. Accordingly, the workflow will then be triggered for all of the submissions that match any of the selected values. It was previously necessary to set up a separate workflow for every value, so being able to select multiple values at once is a huge time saver.

FOUNDATION CRM Automations, Events and Forms

Apply the OR logic to the conditions of an automated workflow

We've introduced the OR logic to forms and events, thus enabling you to contain more conditions to the same workflow. Simply access the Automation tab, add two or more conditions and then tap AND to switch it to OR.

FOUNDATION CRM Automations, Events and Forms

Automatically update profile states

From now on, for automations involving a profile state transition through the Add profile to class action, if the profile's already in that class but in a lower lifecycle state, their lifecycle state will still be updated, such as to mark leads as qualified. Just add the Add profile to class action as usual and the system will do the rest for you.

FOUNDATION CRM Automations and Events

Set up event registration notification emails for staff

We've introduced the ability to automatically notify staff whenever a new event registration is received. The notification email includes a link to the registrant's profile, a link to all of the registrations for the event and a reproduction of the submitted data. To set it up, open an event, navigate to the Automation tab, choose the action Send event registration notification to and pick a staff user.


More information displayed on the list of events

For the sake of convenience, the event Location is now always displayed on the list of events below the event name. You may also add a column for Notes, so if that's something you'd like, let us know and we'll enable it for you.


Export a list of your school's events to Excel

You can now download a list of your school's Upcoming, In progress and Ended events by visiting the corresponding homonymous tab and clicking Export events to Excel. The resulting file includes the name, author, publish status, start date, end date, time zone, location, address, private notes, number of views, total number of responses, number of specific responses and number attendees of the event.


Retrieve and manage event data via the API

Four new actions can now be performed via the API: retrieving an event, retrieving the registrations for an event, creating an event registration and updating an event registration. If you're interested in these, please contact us.

FOUNDATION CRM Lead Management

See an organization's contacts' latest activity

If you have the Industry module, henceforth, whenever you open the Latest activity tab of an organization, not only will you be able to see its most recent activity, but also that of its contacts. To accomplish this, simply select the filter Organizations & contacts; alternatively, if you only wish to see the contacts' activity, use the filter All contacts.

FOUNDATION CRM Lead Management

Sign-up forms validated straight away

Until now, errors for the name, email address and password of a new registrant were only displayed after the privacy policy was accepted, because profile creations are only validated when the privacy policy is included and the privacy policy used to appear on a separate page. To avoid the delay, the privacy policy is now displayed on the sign-up page, underneath the field Password.

FOUNDATION CRM Lead Management

Empty rows removed from imports

The system is now able to automatically remove empty rows from spreadsheets before they are imported, thereby permitting staff to import data without having to pay such close attention to unintentional formatting.


Associate subjects with a theme

In order to allow staff to enter more product information in Full Fabric, it's now possible to define themes for subjects and subsequently assign a Theme to a subject when creating or editing one. Typically, a theme will be the overarching academic discipline that encompasses a given subject and any others that are thematically related. For example, subjects such as European History, African History and American History could have History as their respective theme. The field Theme is not enabled by default, so please get in touch with us if you want it.


Associate a course with an external ID

If you integrate Full Fabric with another service, you're now able to add an External ID when creating or editing a course. The new field is not enabled by default, so please get in touch with us if you're interested in it.

October 2021
Feature highlight

New look and feel for the lists of shared segments and shared email templates

After the list of courses and subjects, it's time for the lists of shared segments and shared email templates to get a new version! The revised layout now features pagination to speed up loading and a search bar to search for segments by name and for email templates by name and subject. We've also updated the filters Created by to break down staff users by team and thus make them easier to find.

This initiative is part of an ongoing concerted effort to move our existing interface to a new technology that is more agile, device-friendly and modern-looking, so stay tuned for further announcements!

Other updates

Track if a system email was sent

Staff now has the ability to directly confirm whether a default system email for an application, a reference request or an event has been dispatched by checking the profile Emails tab of the recipient, where it should be displayed. The aforementioned emails are likewise reflected in the profile Latest activity tab. Formerly, only verification emails were displayed. This development is retroactive, meaning that system emails sent prior to it are also viewable. We expect to make more types of system emails visible in the near future.


Add profiles to a course campus

If the campuses feature is enabled for your school, henceforth you'll be able to select a course campus when adding a profile to a class, as the Add to class function will list every class along with all of the viable course and campus combinations (for instance, "MBA February 2022", "MBA February 2022 - London", "MBA February 2022 - Paris", and so on). In turn, the selected campus will be indicated next to the class in any list of profiles where the column STATE is presented.


Import profiles to a particular campus

It's now possible to import profiles to a particular campus. To do so, simply include a column with the appropriate campuses in the CSV file that you intend to upload and then map the column in question to the option Campus, under CONTEXT. To learn more about importing data into Full Fabric, please visit our Help Center.

August 2021
Feature highlight

Display more attendance and grade details on student transcripts

More information is now displayed on academic transcripts to better track student progress, namely the attendance percentage of each course and the overall attendance, available on both the staff and the student view. In addition, staff can now decide whether or not to display the transcript grade average, the transcript grade percentage and the degree class on the student view of transcripts, for which you can get in touch with us.

All of this and more can be read in our Help Center article about Transcripts, so please check it out.

Other updates

New report to track successful monthly bookings

We introduced a new report to the ALL PROFILES page: Export adjusted global monthly performance. It's an alternate version of the global monthly performance export. In the new report, instead of unsuccessful bookings counting towards the month that they were cancelled (in other words, when a submitted registration was withdrawn), they count towards the month when the registration was initially submitted. In turn, this avoids negative net numbers on months with cancellations and paints a more accurate picture of their performance.


Define the campuses available for each course

It's now possible to associate a specific course with one or more campuses. To do so, simply access the Courses list in General settings and open a course, where you'll find a new Campuses field inside the Basic section (provided that the campuses feature is enabled).


Easily import large amounts of profile data

We've upgraded our import functionality to make it capable of importing large amounts of profile information in one single file. Files can now have over 2000 rows and be imported in one go.

July 2021
Feature highlight

Connect to Full Fabric through several authentication options

We're very happy to announce that, henceforth, you can set up a variety of login methods to be available concurrently, from the traditional email and password method to institutional and social single sign-on solutions. By giving your applicants the flexibility of choosing how to log in to Full Fabric, such as by using the same credentials as they already use for your school's official website or, alternatively, LinkedIn, you streamline the authentication process and increase adoption rates. So why stick to one method when you can enable all of them? Read this article for more information and drop us a line if this sounds appealing!

Other updates


Search through lists of subjects and courses and more

We've introduced a slew of improvements to the lists of subjects and courses in General settingsInstitution. Not only do they have a new, cleaner look with improved navigation, but they also boast much faster loading speeds thanks to pagination, and each list comes with a search function to filter the content based on what you enter. More lists will be similarly revamped soon.


Add a sequential ID field to the journey schema

It's now possible to create a unique sequential ID for each profile journey to be used as a reference on official documents and other records. Previously, only a sequential ID for profiles could be generated, which was insufficient for profiles with multiple journeys. The sequential ID allows for the use of a predefined prefix and between 6 to 10 randomized characters (excluding the prefix). This is an Admin-only feature, so get in touch with us if you're interested.


Total size of email attachments limited to 10 MBs

In order to improve performance, the total size of the attachments in a single email message should be no larger than 10 MB; and if an attempt is made to exceed the maximum size limit, the following alert will be triggered: The total size of the email cannot exceed 10 MB. Please upload the file as a link instead.

June 2021
Feature highlight
CORE l Student Information System

Sort subjects and courses on study plans and similar areas

For the first time ever, staff may define the sorting order of lists of subjects and courses across study plans, applications, transcripts, enrollment plans and documents, either by subject name (A to Z) or by course start date. If the latter is selected, subjects linked to multiple courses will be sorted by the earliest course start date. Meanwhile, listing subjects alphabetically is the default. This is a major improvement over the previous version, where subjects and courses were randomly ordered!

Since this is an Admin-only feature, get in touch with us to define your preferred sorting order!

Other updates
FOUNDATION CRM Lead management

Easily create organization contacts

Henceforth, you easily create organization contacts by ticking CREATE AS CONTACT FOR THEIR ORGANIZATION when adding a new professional experience entry to a profile.

CORE Student information system

Display profile fields on lists of course registrations

It’s now possible to display fields from the profile Info tab as columns in the Register tab of a course. To do so, click the button COLUMNS on the top-right corner and select the desired profile fields, after which they’ll be promptly added to the list.

FOUNDATION CRM Lead Management

See course journey information in profile exports

When exporting a list of profiles, course journey information is now included in all course-related columns (such as All contexts, Potential, State and Owner, among others), regardless of where you’re exporting from (for instance, the ALL PROFILES overview, a segment or a class page).

FOUNDATION CRM Lead Management

Display journey fields on course pages

Journey fields are now available in the column selector of course pages, allowing staff to visualize journey-related data for the profiles of a specific course.

FOUNDATION CRM Lead Management 

Export profiles from course pages to Excel, PDF or CSV

We introduced a new export function to course pages, accessible by pressing the vertical ellipsis and then Export profiles. If any fields associated with the course journey are included in the export, such as Potential, Owner, Payment plans and more, the columns will be accordingly populated with both the class and course journeys.

FOUNDATION CRM Lead Management

Update the state and substate of course journeys in bulk

You can now update the state and substate of course journeys in bulk via course pages. To accomplish this, tap the vertical ellipsis, press Update state and substate and pick the appropriate lifecycle state. Please note that class journeys are not updated.

May 2021
Feature highlight

Set and send different email reminders for your events

You can now send distinct reminders for the same event by defining a different email template per reminder, which allows for as much individualised customisation as the needs of the situation dictate! This stands in stark contrast to the past, when only one email template could be used for all of the reminders. You may read more about event reminders here!

Other updates

Display a list of selected events on your Student Hub

It's now possible to select specific events rather than teams in the Events widget of a portal page, letting you define exactly which events should be put on display! Previously, one could only filter them by type – such as Admissions, Careers and others –, according to the staff user who created the event. To learn more about this topic, check this article!


Easily identify different types of profiles

It's now easy to discern at first glance whether a profile belongs to a a contact, a lecturer or a staff user through the introduction of the following blocked tags below the profile name: Contact, Lecturer and Staff. Applicant profiles, being the majority and by extension the default, possess no label.


Different submission error messages displayed to staff

We've improved the original error message displayed to staff when attempting to submit an application on behalf of a candidate, which hitherto only indicated that the application couldn't be submitted and had to be revised, to actually specify which fields need to be reviewed in order to submit the application.


Improvements to the "Get study plan" API request

The Get study plan API request can now also retrieve paths and elective group course types.

April 2021
Feature highlight
CORE Student Information System

Students can now download their own transcripts to PDF

Henceforth, when creating new transcript templates, staff has the option to make them available for download to students. No is selected by default, but when switched to Yes, students will see a button to Download transcript on the top-right corner. Previously, only staff users could download transcripts, so this will greatly improve their accessibility!

Other updates
ORIGIN Applications

Publish partial grades

A new payment gateway is now available to handle application fees: Flywire! Flywire is a payment solution specially conceived for the education sector. To learn more about it, please read this article!

ORIGIN • CORE  Transcripts, Letters and Applications

Date formats for different languages now available

It's now possible to specify the language format of date merge fields in letters, transcripts and application exports, which not only translates the months but also observes regional capitalisation and punctuation rules. For instance, 27 maart 2021 in Dutch, 27. Mär 2021 in German, 27 March, 2021 in British English, and so on. You can find a complete list of the available languages and merge fields here.

CORE Transcripts

New merge field for custom transcript course names

The custom transcript course name is now referenced via a different merge field from that of course names, since using the same one led to the former overwriting the latter in transcript templates. Therefore, custom transcript course names are now pulled via the merge field =course.custom_transcript_name, whereas course names are keeping the tag =course.name for themselves.

CORE Student Information System

Hide the † and * symbols from transcript templates

Staff can now decide whether or not to display the and * symbols in a transcript template, achieved in the Details tab of the transcript template. If neither Show reference for final grade (*) nor Show reference for credits (†) is ticked, the symbols won't be visible in printed and downloaded transcripts.

CORE Student Information System

Publish partial grades

We've introduced a new publishing mode for grades allowing you to release partial grades as you go – such as, for instance, the results of an assignment –, without necessarily releasing the finals. You can read everything about the new publishing mode in our Help Centre!

March 2021
Feature highlight
CORE Student Information System

Introducing the Shared Calendar

Make way for the new academic calendar, the Shared calendar, replacing its predecessor with smarter and better functionality! This new calendar takes a centralised approach to displaying courses and sessions, now combined into a single shared calendar instead of each programme having its own! The new calendar also comes with a bevy of filters and sorting options to help you customise your view and dig into data, as well as a variety of other nifty tricks that you can read about in our Help Centre! We'll support you through the process of transitioning to the new calendar and will contact you shortly for that purpose (if we haven't already)!

If you've never used our academic calendar, we recommend this other article instead.

Other updates


Embed forms using scripts

You can now embed a Full Fabric form in an external web page by using a script instead of an iframe, thus allowing you to track user interaction with Google Tag Manager (such as completion time, abandonment rate and other metrics) and customise the design of your form on your own website. For more information, come here.

ORIGIN Applications

Order the content of programme choice fields chronologically

It's now possible to order the classes and courses in programme choice fields by their start date to make them easier to work with. As such, from now on, when applicants select a programme or a subject and then proceed to select a class or a course, respectively, they'll see them ordered from earliest to latest by default. Classes and courses without dates will be ordered alphabetically at the bottom.

FOUNDATION CRM Lead Management

Changes to the primary programme choice substitution tag

The subject code is no longer generated as part of the primary programme choice substitution tag, meaning that only the subject name and the course name are displayed to applicants in the application submission confirmation emails they receive.