What’s new in Full Fabric

ADVANCED SECURITY

Amazon Web Services (AWS) partner certification with AWS Foundational Technical Review (FTR)

We are proud to announce that Full Fabric has passed the AWS FTR process, a rigorous technical assessment that evaluates solutions against AWS's architectural best practices, with flying colours, a testament to our team's dedication and relentless pursuit of excellence.
This process entailed a rigorous review of our architecture and operational practices to make sure that we adhere to AWS's highest standards in performance, security, reliability, and efficiency. Achieving the AWS Well-Architected status reaffirms our commitment to delivering top-notch services powered by a resilient, secure, and high-performing architecture, and we look forward to continuing to provide exceptional solutions and services to our clients.

CORE TRANSCRIPTS

Manage admission to candidates’ chosen courses for their class curriculum

Building upon the ability to let candidates choose the courses they wish to study in their application forms and as part of Full Fabric's commitment to supporting complex admission processes and the offering of innovative educational products, you can now classify registrations using the new state "conditionally registered" on transcripts in situations where admittance to each course is conditional to make them easier to accept or reject subsequently.
Please read the article Viewing a candidate's course registrations on their transcript to learn more about transcripts, including the conditionally registered state, and the article Filtering courses in transcript templates by criteria such as pass/fail, registered/reject etc. to find out how to produce printed transcripts that contain separate sections for courses in different states.

CORE TRANSCRIPTS

Send transcripts automatically or in bulk

Sending documents with academic information to students is now easier than ever before thanks to two exciting new features: transcript distribution via automated workflows and bulk transcript sending. Both of these features facilitate operations such as notifying students of failed courses or automatically issuing final transcripts upon graduation, among other possibilities. Should you be interested in additional information, please get in touch with us at support@fullfabric.com.

CORE ASSIGNMENTS

Integrate Full Fabric with Turnitin for sophisticated lecturer feedback and automatic grade transfer

We're delighted to share that Full Fabric has forged a partnership with Turnitin, a leading solution for plagiarism detection, to expand the capabilities of our assignment management tool. By integrating Full Fabric with Turnitin's Feedback Studio, lecturers can conveniently create Turnitin assignments from Full Fabric and evaluate them in Turnitin's plagiarism-checking platform to guarantee academic integrity in student work, with grades being automatically synchronised back to Full Fabric after evaluation. You may read more about our integration with Turnitin in the following Help Centre article: Assignments integrated with Turnitin's Feedback Studio.

CORE STUDY PLANS

Duplicate study plans

In yet another move to improve the experience of using Full Fabric's student information system, we've made it possible to duplicate an existing study plan rather than create one from scratch to save staff time and effort. Please read our article on study plans to discover how.

FOUNDATION CRM Campaigns

Establish custom communication policies

To enhance the circulation and targeting of non-marketing communication, such as specialised emails directed to students and alumni, your institution is now able to define custom communication topics, such as "Student Life Resources" or "Jobs," that users can opt in or out of independently of marketing communications. For further details, please contact support@fullfabric.com.

FOUNDATION CRM Lead management

New features added to the Product Performance Report: deep dive view and booking comparison columns

To continue unlocking greater visibility into registrations for individual courses, we've released two more updates to the Product Performance Report. One is the ability to take a deep dive into any class to discover which courses are on its study plan; and the second is the addition of two new columns to export files for the purpose of comparing course and class bookings: Journeys and Enrolments. The column Journeys tells you how many individual bookings a course has, while the column Enrolments shows how many bookings a course has as part of a class. Please note that these features are only available for institutions that effectively support registrations for individual courses. For more information on the Product Performance Report, please check out this article: The Product Performance Report.

ADVANCED Instance management

Update your institution's name

In the event of a rebranding, staff users can now update their institutions' names in Full Fabric themselves. To change the name of your institution, click the gear on the top-right corner, choose General settings, enter the tab Institution, switch to the tab Details, and edit the field Name. Please get in touch wit us if you're unable to find the tab Details.

ORIGIN Applications • FOUNDATION CRM Events and Forms

Restrict the file extensions allowed on a media upload field

When setting up a file upload field intended for media files, you can now choose which video and audio formats to support: MP3, MP4, MOV, MPEG, MPV, and so on. This ensures that any video or audio files uploaded by applicants are compatible with our media player and can be played on Full Fabric, delivering a seamless experience for staff.

ORIGIN Applications

Create subjects and courses in bulk

Full Fabric now lets you easily create and update multiple subjects and courses at once by doing an import. To use this feature, navigate to General settings ➝ Institution ➝ Courses, select the option Import from file on the upper right-hand corner, and then Import template on the lower left-hand corner of the import tool. This will download a CSV file containing pre-populated data from your current subjects and courses, which you can manipulate and fill in as needed. Once the CSV file is ready to be imported, simply drag and drop it into the import tool and follow the usual steps for importing data.

ORIGIN Applications

Display a confirmation box when applicants attempt to submit their applications

It's now possible to launch a custom confirmation box when applicants attempt to submit their applications, such as to give instructions on what to do next or simply the option to confirm or cancel the submission. By requiring candidates to confirm their intention before proceeding, the confirmation modal helps prevent mistakes, lets them know that their action has been received and provides guidance, making for a more reliable and transparent application experience. To enable a confirmation box for an application template, please open the template in question, access the tab Submission, flip the toggle Show confirmation modal and finally add the desired content.

ORIGIN Applications

Define where applicants should be redirected after submitting their applications

After applicants submit their application, they can now be directed to a different application, an external link, or an overview of the application they just submitted, allowing you to create a more tailored and engaging post-application process. To do so, open an application template, go to the tab Submission, choose the appropriate option under Redirect to and follow the onscreen instructions.

CORE TRANSCRIPTS

Receive a notification whenever a transcript fails to be dispatched

For security reasons, whenever a transcript fails to be dispatched, an email notification is now sent to the particular staff user who performed the Send transcripts action from the Transcripts page or the Transcripts tab of a class page. The notification specifies which transcripts failed to be dispatched by including direct links to them and the names of the respective students.

ORIGIN Applications

Watch videos without having to download them

File upload fields now support video streaming. Once a video is uploaded to a file upload field, it's automatically embedded into it; simply click the play button to start watching.

ORIGIN Applications

Create and update programmes and classes in bulk

You can now import programmes and classes into Full Fabric to create and/or update multiple products in one go. To do so, begin by going to General settings ➝ Institution ➝ Programmes & Classes, click the vertical ellipsis next to the button Create a new programme, select the option Import programmes & classes from a file, and then press Import template on the lower left-hand corner of the import tool. This will download a CSV file containing all of the columns that you are required to fill out, pre-populated with data from your current programmes and classes. When you're done manipulating the CSV file, drag and drop it into the import tool and proceed as you would with any other type of import.

ORIGIN Applications • FOUNDATION CRM Events and Forms

Select upcoming classes and courses on product choice fields automatically

When editing a product choice field, you can now select a programme or subject rather than specific classes and courses. If a programme or subject is selected, then all its classes or courses are selected, including any that are created in the future, which spares you from having to manually update a product choice field every time a new intake is created.

ORIGIN Applications • FOUNDATION CRM Events and Forms

Product choice fields reorganized to improve applicant experience

To make it easier for applicants to look up specific products, we've changed the default sorting of the product choice field to display programmes and subjects alphabetically and classes and courses chronologically.

ORIGIN Applications

Profile sidebar reorganized to improve staff experience

The profile sidebar now lists classes and courses in descending order so that the journeys on which staff are most likely to have work to do are always placed at the top.

FOUNDATION CRM Campaigns

Receive a notification email before a scheduled campaign is sent and when a campaign fails to send

For security reasons, we've implemented two new system notifications, both directed to campaign creators. One is a reminder that a scheduled campaign is about to go live, sent one hour before the due time. The other is an alert that a campaign failed to be sent and reverted to the state planned, which may occur if no STMP gateway was configured for the domain of the sender email address or if a bug exists.

FOUNDATION CRM Lead management

Compare class and course bookings

The Product Performance report has a new chart type called Breakdown that compares class and course bookings for courses that can either be taken individually or as part of a certificate programme. It shows what percentage of people studied a certain course as part of a certificate programme (in purple), and what percentage of people studied the same course as a one-off (in orange). This chart type is available in both the report's main list and within a class. Just toggle between Target Capacity and Breakdown in the upper right-hand corner to switch to the old or new view, respectively.

CORE Transcripts

Browse and manage your students' transcripts more easily than ever

Full Fabric now provides a comprehensive list of every academic transcript created in the platform thus far, from which you can gain a bird's-eye perspective of your students' transcripts and perform bulk actions for efficiency, as was already the case with the list of payment plans and others like it. To access it, click Academics on the sidebar and then Transcripts. The bulk actions include, but are not limited to, exporting all transcripts in PDF or DOCX format, and sending the transcripts via email to the relevant students (similar to sending a letter; an email with a transcript attached). The bulk action Send transcripts is also available in the Transcripts tab of class pages.

CORE Transcripts

Filter transcripts by state

A new segment rule allows you to segment students according to the state of the courses they're registered in: Course registration ⇢ Course state is ⇢ (CHOOSE VALUE). For example: Course registration ⇢ Course state is ⇢ In progress. A similar rule already existed for the purpose of filtering transcripts with a particular pass or fail status for a course, but it's been renamed to Course registration ⇢ Grade state is ⇢ (CHOOSE VALUE). For example: Course registration ⇢ Grade state is ⇢ At risk.

ORIGIN Applications

Create evaluations in bulk

You may now create evaluations in bulk for speed and convenience. Just access a list of applications, click the vertical ellipsis in the list search bar and select Create evaluations, which will launch the same modal as when creating a single evaluation manually.

ORIGIN Applications

Submit completed evaluations

It is now possible to submit evaluations to mark them as finished, thus helping evaluators discern which evaluations still need their attention. When you click the new Submit button in the upper right-hand corner (visible only to the evaluation's assignee), the system automatically verifies if the field entries are valid and if all of the compulsory fields are filled out. If the submission is successful, it will be reflected in the evaluation's Summary; otherwise, an error message will be returned indicating the cause of the failure. After an evaluation is submitted, the Submit button is promptly replaced by an Unsubmit one (only visible to the assignee as well).
For data security reasons, individual evaluations may only be submitted and unsubmitted by the person to whom they're assigned; team evaluations, however, can be submitted and unsubmitted by anyone.

ORIGIN Applications

Immediately gauge the state of an evaluation

To complement the ability to submit and unsubmit evaluations, we introduced a State property to the Summary pane, which allows you to ascertain at a glance whether an evaluation is started or submitted.

ORIGIN Applications

Filter evaluations by the ones assigned to you

There is a new My Evaluations tab on the overview pages for evaluation templates, which only displays the evaluations that have been assigned to the person visiting it, making it extremely easy for evaluators to identify which specific evaluations fall under their purview. It also makes it more practical for evaluators to get started on them because they're able to access the evaluations directly from the tab, as well as the applicants' profiles and applications.

ORIGIN Applications

Filter evaluations by state

Evaluation template overview pages now have a state widget, identical to the one in application template overview pages. As a result, you can filter any list of evaluations by STARTED or SUBMITTED to see only profiles with ongoing or completed evaluations, respectively. This includes the My Evaluations tab.

ORIGIN Applications

View additional information about the evaluations in a list

In light of the recent developments, two brand new columns, Evaluation state and Assigned to, are now available in evaluation lists, including the My Evaluations tab. They're located in the section Other. Evaluation state discloses whether a certain evaluation has been Started or Submitted, while Assigned to shares the first and last names of the person in charge of it.

ORIGIN Applications

Segment by evaluation assignee

There's a new segment rule related to evaluations: is assigned to. You may use it to discover which evaluations are currently assigned to one or more staff users of your choosing (both single and multi-selection are supported). For example: Profile ⇢ is assigned to ⇢ Hugh Richardson & Amelia Evans.

FOUNDATION CRM Campaigns

Limit who someone can send campaigns to

Henceforth, when building an access scope for a staff member or team, you'll be presented with the question Apply access scope everywhere or only to campaigns?, whereby you'll have to pick between Only to campaigns and Apply everywhere (the default setting). As the name suggests, defining that an access scope should apply Only to campaigns merely restricts who someone can send emails to; it's intended for staff members or teams with particular duties or procedures that require them to have access to all profiles but be able to email only a subset of them. To learn more about this functionality, click here.

FOUNDATION CRM Campaigns

Bounce rates shown on the list of dispatched campaigns

A BOUNCES column has been added to the list of dispatched campaigns along with alert color coding: yellow for values greater than 1%, and red for values greater than 3%. High bounce rates jeopardize the deliverability of emails sent through Full Fabric, so these enhancements were implemented to make it even easier to keep an eye out on them and take corrective action if necessary. For further information, kindly read the following article: Deliverability, bounce rates, and spam reports.

FOUNDATION CRM Campaigns

Alert color coding for spam rates

Similarly to the BOUNCES column, the SPAM column on the list of dispatched campaigns is now color-coded for instant interpretation: yellow for values above 0.1%, and red for values above 0.5%. High spam rates endanger Full Fabric's sender reputation and should be actively avoided. Again, please refer to the following article for more information on this matter: Deliverability, bounce rates, and spam reports.

ORIGIN Applications

Limit application fee discounts to specific classes and courses

When creating an application fee discount for an application template with a product choice field, henceforth you'll find a new setting in the Create a new discount window: Applicable products. This is a menu that allows you to view all of the programs and classes connected to the application template and select which ones are eligible for a discount. The discount code will not work on any products not identified in the aforementioned setting.

ORIGIN Applications

Define a window of time for an application fee discount code to be redeemable

Owing to the addition of new two dates fields to the Create a new discount modal, Available from and Expires at, it is now possible to determine two dates between which an application fee discount code is to be valid, as newly created discount codes are valid immediately and never expire by default.

ORIGIN Applications

Restrict the number of times that a candidate can use an application fee discount

Another redemption limit is now available: the Maximum candidate usage. In other words, the maximum number of times that a single applicant can use a certain discount code. If the field is left blank, then the number is infinite.

ORIGIN Applications

Retrieve an application fee discount code via the API

The Get application request is now able to return application fee discount codes as well.

ORIGIN Finance

Create payment plan templates for programs with customizable curriculums

Staff can now create payment plans based on the courses selected by applicants when applying to programs with flexible curriculums. To do so, just use the new payment plan template fee types: Percentage of sum of selected course prices and Fee for each selected course – which you can read about here.

ORIGIN Finance

Use the start date of a course as the reference for the due date of a payment plan fee

When creating a payment plan fee and selecting the type Percentage of sum of selected study plan courses or Fee for each selected course, you can now set the due date to be dependent on the course start date thanks to the introduction of the following new distance options: Before selected course start date and After selected course start date.

ORIGIN Applications

"Subjects" tab only displays open courses

We changed the Subjects tab in application forms to hide courses in all states other than Open. Previously, such courses were disabled but visible.

FOUNDATION CRM Emails

Connect to IMAP via Microsoft

Microsoft deprecated basic authentication on October 1, 2022, so we now support OAuth 2.0 authentication for users with a Microsoft email account. To authenticate via Microsoft, access the IMAP preferences page, select Oauth2.0 with a Microsoft email account as your IMAP authentication method, click the button Authenticate with Microsoft and insert your Microsoft login credentials.

CORE Learning management system

Differentiate between various types of passing and failing grades

To improve the process of grading courses, we've introduced the ability to add more statuses other than Pass and Fail, such as Marginal fail, Pass with merit, Pass with distinction, and so on. Send us a list of grade statuses if you're interested and we'll implement them for you.

CORE Learning management system

Segment profiles by course registration state

A new segment rule allows staff to easily search for any profiles with transcripts that include courses in a specific state: Course registration ⇢ state is ⇢ (choose value). For example: Course registration ⇢ state is ⇢ Fail. This is particularly useful for finding students who need to be notified that they failed a course and must retake it.

CORE Learning management system

Create partial grades based on a formula

When creating a grade, you can now choose between Formula and Value as the type. Formula partial grades allow you to create formulas based on other partials, which are currently calculated as total sum of grade * grade weight. Get in touch with us for more information.

FOUNDATION CRM Emails

Deleted mailboxes automatically deactivated

Whenever a mailbox on a staff user's email account is deleted, Full Fabric automatically deselects it on the IMAP preferences page now.

FOUNDATION CRM Emails

Sidebar layouts deprecated

Keeping the rapidly growing number of mobile readers in mind, we deprecated sidebar layouts due to them not being responsive on mobile devices. Old email templates designed with a sidebar layout will remain unchanged, but display the error Sidebar layouts have been deprecated since they are not responsive on mobile. Please copy your content and choose another layout. All other pre-made layouts continue to be available.

FOUNDATION CRM Campaigns

Find out how many unique clicks each link in a campaign email has received

In light of the fact that many campaign emails have multiple links, we introduced the ability to track how many people clicked each link in a dispatched campaign, updated in real time. Simply visit the new tab Clicks to see the number and percentage of unique clicks for every link (buttons included).

FOUNDATION CRM Lead management

Change an applicant's class campus in the profile sidebar

It's now possible to change someone's class campus using their profile sidebar. Just click the vertical ellipsis next to the name of the class, choose the option Change campus, select the replacement campus, and, lastly, press Save changes. Since this allows staff to change the campus for a class that the applicant is already associated with, it's no longer necessary to delete and recreate the respective class journey, greatly simplifying the process. This method also works for selecting a campus for the first time.

FOUNDATION CRM Lead management

Archive old email addresses

We released an email address archiving feature to preserve messages sent to and from a replaced email address. Therefore, every time you change someone's primary or secondary email address in the future, the system will automatically add the original email address to a new field called Archived emails that is located in the profile Info tab. So long as no email addresses are deleted from the Archived emails field, their correspondence will be saved in the profile Emails tab. The Archived emails field is a smart email field.

FOUNDATION CRM Language

New language offered

Full Fabric is now available in Italian, letting you reach a wider audience. To learn how language localization works in Full Fabric, please read the following Help Center article: Have a multilingual portal.

ORIGIN Finance

Integration with new payment gateway

The payment gateway Adumo can now be integrated with Full Fabric to collect application fees from candidates based in Africa. Please visit our Help Center to discover how to manage application fees in Full Fabric by employing online payment platforms.

ORIGIN Finance

Export the list of applications in billing

To facilitate analysis, admin users have been given the ability to export a list of billed applications to Excel by accessing the Billing page, picking a contractual period, and then tapping Export list in the upper right-hand corner.

FOUNDATION CRM Lead management

Get the number of profiles for each lifecycle state and class via the API

We've created an API request to obtain the number of profiles in each lifecycle state for a specific class on a daily, weekly, and monthly basis. Get in touch with us if you're interested.

ORIGIN Applications

Get the lifecycle state conversion rate for a product via the API

You may now retrieve a count of the number of profile roles that entered an initial lifecycle state and an end lifecycle state, as well as the conversion rate between the two, via the API. This is the same information as can be found in the Product Conversion report. Again, please contact us if you're interested.

ORIGIN Applications

Sort "Get form submission" API data by application submission date

A timestamp was added to the Get form submission API request to enable the chronological ordering of the resulting data by application submission date.

CORE Lecturer costs

New filters added to the list of lecturer costs

The list of lecturer costs can now be filtered by multiple budget codes, missing budget codes and payment method to facilitate assessment.

CORE Lecturer costs

Payment method for lecturers automatically populated

To save time, if a default payment method is selected in the lecturer profile, the payment method fields in the list of lecturer costs will be pre-filled automatically by the system.

CORE Lecturer costs

Attendance only editable after a session is over

For security purposes, we disabled the ability to mark lecturer attendance before the end date of a session. In other words, only after the session has concluded will you be able to mark the respective lecturer as present or absent.

FOUNDATION CRM Lead management

Export the Product Performance report

The Product Performance report can now be exported to Excel for easier analysis. The resulting spreadsheet contains a row for each class and course, along with several columns displaying all aspects of capacity and other product data.

ORIGIN Applications

Always duplicate application templates of the same type

Due to the differences in settings, only institution-wide application templates are available for selection when you now visit the list of institution-wide application templates and click the button Duplicate template; likewise, when viewing a list of class-level application templates and hitting Duplicate template, only class-level application templates are displayed in the menu.

INDUSTRY Organizations

Merged organizations now deleted

Until now, whenever staff merged an organization into another, the merged organization had to be manually deleted. Henceforth, the merged organization will be automatically deleted as part of the merge process.

FOUNDATION CRM Forms & Events

"Please fill out the form" text removed

The hard-coded text Please fill out the form was previously displayed in form and event landing pages, but we removed it because it looked like the page's title and was unnecessary.

ORIGIN Applications

FOUNDATION CRM Events and Forms

"Programme choice" field now called "product choice" field

The field previously known as programme choice has been renamed to product choice to reflect the fact that it may also encompass short courses and longer classes made up of short courses in addition to degree-granting programmes.

FOUNDATION CRM Events and Forms

New email substitution tag

We recently introduced the email substitution tag Event or Form product choices, which can be applied to any email template used in form and event automations, as well as in the Reminders and Message tabs of an event. The new tag is related to the product choice field and is automatically replaced with the classes our courses therein selected.

FOUNDATION CRM Automations

Improvements to the action "Add profile to product"

The automation Add profile to product now offers two options: adding profiles to the products selected in the product choice field (if one exists), or adding profiles to a specific group of classes and courses of your choosing. More information here.

FOUNDATION CRM Lead management

Give each profile in an import its own source category

We've introduced the ability to ascribe a unique source category for each profile in an import by turning it into a mappable value. Simply include a source category column in your CSV value and map it to the field Source category.

FOUNDATION CRM Lead management

Define different consent preferences for each profile in an import

As the title says, we've also converted the numerous details concerning people's consent for the processing of their data and the delivery of marketing material into mappable values, allowing staff to import different preferences for each person in the CSV file. Just make sure that the file in question contains all of the following columns: Data processing consent (yes/no), Data processing consent source, Data processing consent date, Marketing agreement (yes/no/no contact allowed), Marketing channels, Marketing consent source, and Marketing consent date.

FOUNDATION CRM Lead management

Improvements to the list of payment plans

We've deployed a number of enhancements to the list of payment plans. For one thing, you can now customize it by adding or removing columns from the view; any detail pertaining to the payment plan may be displayed, as well as any field from the profile Info tab, just by clicking the button Columns on the upper right-hand corner. In addition, the list of payment plans can now be exported to Excel, letting you analyze the data outside of Full Fabric. More information can be found in this Help Center article.

FOUNDATION CRM Lead management

Access a product page via the Product Performance report

For your convenience, it's now possible to access a class or course page directly from the Product Performance report. Simply click the grey underlined link with the name of the desired class or course.

FOUNDATION CRM Events

Add event info in multiple languages

If your instance supports multiple languages, you can now write in every single one of them when editing the field More info inside the event Details tab. The default language is English, but you can easily switch to another one by clicking its flag on the upper-right corner of the text box.

FOUNDATION CRM Events

Easily respond to event registrants

Henceforth, whenever you receive an event registration notification from Full Fabric in your inbox, you can reply directly to it to start a dialogue with the respective registrant. That's because the Reply-To address of the event registration notification has been changed to the registrant's primary email address, aiming to let you answer any queries or comments included in the registration straight away.

ADVANCED Authentication

Verify your phone number to enable two-factor authentication

We've strengthened security around two-factor authentication (2FA) by sending an SMS with a token to the phone number entered. This token must then be entered in Full Fabric to prove that the phone number belongs to the user attempting to tie it to his or her account. 2FA will only be activated once that happens.

ORIGIN Finance

Generate letters containing payment plan discount information

There's a new merge field that you can add to letters, =payment_plans_with_discounts. Its' purpose is to include discounts when retrieving the payment plans of a profile. See an example here.

ORIGIN Finance

Get payment plan templates via the API

We've created an API request to extract your school's payment plan templates and their fees from Full Fabric. Read about it here and let us know if you're interested.

FOUNDATION CRM Lead management

Upload files onto profiles via the API

The API can now be used to send files to a profile's file upload fields. If you'd like to set this up, check out more information here and get in touch with us.

CORE Transcripts

Add and register courses to a transcript via the API

It's now possible to add and register a profile to courses on their transcript. Click here to learn more and please reach out to us if you're interested.

CORE Transcripts

Get grades for all registered students in a course via the API

There's a new request that adds and registers profiles to courses on their transcript. You may read about it here. Again, please contact us if you're interested.

FOUNDATION CRM Events

New email substitution tags

There are four new email substitution tags for events: Event location, Event address, Event start date and Event end date, providing a higher degree of flexibility in the creation of shared email templates.

FOUNDATION CRM Events

Trigger event automated workflows by doing an import

As of now, so long as the workflow conditions are met, importing people into an event with automated workflows always triggers the respective automated workflows for the imported participants, regardless of whether they're new registrations or old registrations being updated.

FOUNDATION CRM Events

Map data to an event

When importing into an event, you may now map data directly to the fields of the event registration form. Previously, although you could add participants to an event, you could only map any personal data in the CSV file to the profile Info tab.

FOUNDATION CRM Events

Event registration response workflows only executed before the event end date

Currently, event automation workflows for registration responses are only ever triggered before, not after, the event end date. Consequently, any time you add participants to an event retroactively, the participants in question won't be sent the emails in the registration response workflows.

FOUNDATION CRM Language

New text for the email verification banner

For the sake of clarity, we changed the text that's displayed in the email verification banner from "Please verify email and spam ∙ Click here to resend verification" to "Please check your inbox for a verification email ∙ Click here to resend the verification email", and, after the email has been sent, "Verification email sent ∙ Please check your inbox for a verification email". Likewise, the translations to Danish, Dutch, French, German and Spanish were accordingly redone.

FOUNDATION CRM Lead management

Subscribe to lifecycle state updates via the API

You can now have integrations where you receive real-time webhook notifications when people transition between lifecycle states – for example, when people are moved to the state student::enrolled. More information is available in our API documentation. Please let us know if you're interested in setting this up.

ORIGIN FINANCE

Create and delete payment plans via the API

We added new API requests for creating and deleting payment plans for a profile. You may learn about them here. If this is something you're interested in, please get in touch with us.

ORIGIN APPLICATIONS

Set up dependencies for courses in the programme choice field

Field dependencies can now be set up for the courses selected in the programme choice field, just as they already could for classes.

Adjustments to the programme choice field

We removed the options Map to field, Who can edit this field? and Who can see this field? from the programme choice field to eliminate redundancies.

FOUNDATION CRM Events

Search for profiles on the list of event registrations

We've added a search field above the list of event registrations to help you easily find a specific profile and update its' attendance and/or event response.

FOUNDATION CRM Events

Save views on the list of event registrations

The ability to save views – more concretely, custom combinations of columns and/or segment rules –, has been extended to the list of event registrations. Please read this article to learn more about saved views.

ORIGIN APPLICATIONS

New location for the program choice selector

The programme choice selector has been moved from the application Details tab to inside the Programme Choice field editor. In the Details tab, you're still asked to define whether or not applicants need to choose a specific program for that particular template; however, if you select Yes, the actual programme selection takes place elsewhere – namely, when you add the Programme Choice field to one of the application tabs, as the settings now include the button Edit products, through which you can link the aforementioned field to the relevant classes and courses.

FOUNDATION CRM Lead management

Distinguish between classes and courses on the Product Performance report

The Product Performance has a new column, Type, which indicates if a product is a Class or a Course. The new column is disabled by default, but if your school offers non-degree training courses and you're interested in it, please get it touch with us.

FOUNDATION CRM Lead management

See the courses associated with a class study plan on the Product Performance report

If you're subscribed to our Core module, whenever a class has a study plan with courses, an arrow will appear next to the capacity chart, whereby, if you click on it, you'll be directed to a page grouping all of the courses in the respective class study plan to let you see all of their separate charts in one place.

FOUNDATION CRM Lead management

Filter the Product Performance report by theme or class/course start date

The Product Performance report has two new filters: Theme and Class/course start date. As the names suggest, the former makes it possible to choose which themes are used to populate the Product Performance report, while the second enables staff to easily view past or upcoming classes by picking one of the following options: Upcoming 6 months, Upcoming 3 months, Upcoming month, This month, This week, Previous month, Previous 3 months or Previous 6 months.

FOUNDATION CRM Emails

Determine the sync period for emails

You may now sync past emails using IMAP beyond the typical seven days – for example, to sync the last six months of emails.

ORIGIN FINANCE

New distance-based due date options for payment plan fees

It's presently possible to configure the due date of a payment plan fee to be tied to the start date of the class or course for which the payment plan was created. More specifically, when you pick DISTANCE as the DUE DAY TYPE and input a number of DAYS, two new reference points are available under FROM: Before class/course start date and After class/course start date.

ORIGIN FINANCE

Disable the payment plan published notification for candidates

If you've set payment plans to be automatically published upon the application submission, you can ask our team to disable the default system email that notifies candidates that their payment plan was published, in favor of including that information in the application submission confirmation email; that way, applicants only receive one email instead of two.

ORIGIN APPLICATIONS

New deletion permissions

Staff teams can now be given permission to autonomously delete programs, classes and subjects. Please contact us if you are interested, but bear in mind that authorization from someone in management is required before the aforementioned permission is extended to new teams.

ORIGIN APPLICATIONS

Get campuses via the API

Henceforth, whenever a class is retrieved via the API, you can also retrieve the class's campuses, therefore displaying the campuses available for each product in your other platform. Feel free to reach out to us if you'd like to explore this API option.

ORIGIN APPLICATIONS

Pull proxy-related data via the API

If you wish to contact proxies of applications in other marketing systems outside of Full Fabric or something in that vein, you'll be glad to know that we've made it possible to retrieve the proxy of an application via the API – more concretely, the started by and submitted by fields.

ORIGIN FINANCE

Create discount templates for payment plan templates

We've introduced the ability to create discount templates within payment plan templates in the new Discount templates tab to determine the discounts that are available for a particular payment plan, as well as their details (for instance, discount amount, which fees the discount applies to, and so on). The discounts can be automatically applied by the system, or manually by candidates using discount codes.

ORIGIN FINANCE

Associate payment plan templates to classes

Payment plans can now be linked to specific classes and courses by selecting the relevant classes and/or courses in the payment plan Details tab.

ORIGIN FINANCE

Set up a “Payment plan” tab inside an application template

It's currently possible to add a Payment plan tab to an application template so that applicants may choose an appropriate payment plan for their program and class of choice. The list of available payment plans is based on which payment plans were linked to the program and class in question. The tab also allows staff to provide useful information, such as how to make payments and when to expect invoices (just two mention two examples), as well as to define whether the payment plan should be automatically published upon the application being submitted and whether discount codes are accepted.

ORIGIN FINANCE

Generate letters with payment plan information

You can now incorporate payment plan data into letters by inserting the merge field =payment_plans into the letter template. The aforementioned merge field will be populated with the primary details of the corresponding payment plan(s), namely the list of fees, due dates and amounts.

ORIGIN FINANCE

New email substitution tags

There are two new email substitution tags for the payment plan published notification for candidates system email template: |programme_name_or_subject_name| and |class_name_or_course_name|.

FOUNDATION CRM Language

Improvements to the Dutch translation

We've done some grammatical and vocabulary adjustments to the Dutch translation of Full Fabric to improve accuracy and fluency.

FOUNDATION CRM Emails

Various improvements to the email builder

We've been working on a number of updates to Full Fabric's email editor to help you design sleeker, more professional emails. While this remains a work in progress, some of these improvements are out, such as additional header styles, better padding, a redesigned interface, and more. For more information, please read this Help Center article.

FOUNDATION CRM Staff management

Create access scopes for staff teams

In the interest of protecting data and optimizing navigation, we've introduced the ability to restrict entire staff teams from viewing and accessing certain profiles. In other words, create access scopes for staff teams. Learn how to do it here.

FOUNDATION CRM Applications portal

Create profile fields exclusive to contacts and lecturers

It's currently possible to configure a field in the profile Info tab to only be visible to contacts and lecturers, if it's only meant for them. This is an Admin-only feature, so get in touch with us to apply it.

ADVANCED AUTHENTICATION

Two-factor authentication now remember browsers and devices

To balance security with convenience for users who have two-factor authentication (2FA) on, submitting two different authentication factors is no longer required every time someone logs in, as browsers and devices are now remembered for 30 days. If, however, you log in from a different browser or device, the code will be asked again. For those who don't know, 2FA is a two-step process that requires two proofs of identity – one's password and a verification code sent by SMS –, to sign in to Full Fabric. More information on 2FA, including how to activate it for your account, can be found here.

FOUNDATION CRM Lead Management

New reports accessible through class pages

Two new tabs were introduced to class pages: Conversion, which leads to the Product Conversion Report, and Overview, which leads to the Product Overview Report. When accessed via a class page, the reports in question are pre-filtered with information from the respective class, unlike when they're accessed via the Analytics option in the sidebar.

FOUNDATION CRM Emails

Email activity displayed in the "Latest activity" feed

Email-related activity is now displayed in the profile Latest activity tab, giving staff greater visibility into the emails sent to candidates and candidates' interactions with them. This includes one-to-one emails, campaigns, some system emails (namely the application submission confirmation, the double opt-in confirmation, the event registration confirmation and event reminders), and automated workflow emails set up through the actions Send email to profile and Send letter to profile.

ADVANCED SECURITY

FOUNDATION CRM Events

Capture data and marketing consent when adding a participant to an event

When adding a participant to an event, staff can now mark their data processing consent and marketing policy agreement, as the fields Data processing consent, Marketing policy, Source of consent and Date of consent have been added and made required.

FOUNDATION CRM Lead management

Interface improvements

We've been fine-tuning the new interface that's been gradually implemented throughout Full Fabric. Consequently, it's now possible to view long names in multi-select and single-select filters (the text is split across two or more lines); all of the pages have browser tab titles (for example, Subjects :: Name of School, Segments :: Name of School, and so on); and last, but not least, when visiting General settings, navigating to Institution and then clicking Subjects, the latter will henceforth open on the same browser tab instead of opening a new one.

ORIGIN Finance

Create a payment plan for a course

It's now possible to create a payment plan for a profile's course journey – in other words, to associate it with a subject and a course instead of with a program and a class, both manually and through automated workflows. If you'd like to know more, get in touch with us.

FOUNDATION CRM Lead Management

Improvements to the search function

We've improved the search function to provide better and more effective results. For one, exact matches are now prioritized over partial matches more efficaciously, as well as first name, last name and email address; therefore, if you search by first and last name together or just by email address, the corresponding profile will always be displayed at the top of the list. Secondly, results are now sorted by relevance to the search term instead of in alphabetical order to help you quickly find the most pertinent information. Everything else remains the same.

FOUNDATION CRM Automations, Events and Forms

Set up automated workflows to be triggered by a group of specific answers

You can now set up automated workflows to be triggered by a selection of the possible answers to a dropdown or checkbox question, as submitted in a form or event registration. To do so, just access the Automation tab, click Add another condition, choose a dropdown or checkbox field and select the relevant values. Accordingly, the workflow will then be triggered for all of the submissions that match any of the selected values. It was previously necessary to set up a separate workflow for every value, so being able to select multiple values at once is a huge time saver.

FOUNDATION CRM Automations, Events and Forms

Apply the OR logic to the conditions of an automated workflow

We've introduced the OR logic to forms and events, thus enabling you to contain more conditions to the same workflow. Simply access the Automation tab, add two or more conditions and then tap AND to switch it to OR.

FOUNDATION CRM Automations, Events and Forms

Automatically update profile states

From now on, for automations involving a profile state transition through the Add profile to class action, if the profile's already in that class but in a lower lifecycle state, their lifecycle state will still be updated, such as to mark leads as qualified. Just add the Add profile to class action as usual and the system will do the rest for you.

FOUNDATION CRM Automations and Events

Set up event registration notification emails for staff

We've introduced the ability to automatically notify staff whenever a new event registration is received. The notification email includes a link to the registrant's profile, a link to all of the registrations for the event and a reproduction of the submitted data. To set it up, open an event, navigate to the Automation tab, choose the action Send event registration notification to and pick a staff user.

FOUNDATION CRM Events

More information displayed on the list of events

For the sake of convenience, the event Location is now always displayed on the list of events below the event name. You may also add a column for Notes, so if that's something you'd like, let us know and we'll enable it for you.

FOUNDATION CRM Events

Export a list of your school's events to Excel

You can now download a list of your school's Upcoming, In progress and Ended events by visiting the corresponding homonymous tab and clicking Export events to Excel. The resulting file includes the name, author, publish status, start date, end date, time zone, location, address, private notes, number of views, total number of responses, number of specific responses and number attendees of the event.

FOUNDATION CRM Events

Retrieve and manage event data via the API

Four new actions can now be performed via the API: retrieving an event, retrieving the registrations for an event, creating an event registration and updating an event registration. If you're interested in these, please contact us.

FOUNDATION CRM Lead Management

See an organization's contacts' latest activity

If you have the Industry module, henceforth, whenever you open the Latest activity tab of an organization, not only will you be able to see its most recent activity, but also that of its contacts. To accomplish this, simply select the filter Organizations & contacts; alternatively, if you only wish to see the contacts' activity, use the filter All contacts.

FOUNDATION CRM Lead Management

Sign-up forms validated straight away

Until now, errors for the name, email address and password of a new registrant were only displayed after the privacy policy was accepted, because profile creations are only validated when the privacy policy is included and the privacy policy used to appear on a separate page. To avoid the delay, the privacy policy is now displayed on the sign-up page, underneath the field Password.

FOUNDATION CRM Lead Management

Empty rows removed from imports

The system is now able to automatically remove empty rows from spreadsheets before they are imported, thereby permitting staff to import data without having to pay such close attention to unintentional formatting.

CORE LEARNING MANAGEMENT SYSTEM

Associate subjects with a theme

In order to allow staff to enter more product information in Full Fabric, it's now possible to define themes for subjects and subsequently assign a Theme to a subject when creating or editing one. Typically, a theme will be the overarching academic discipline that encompasses a given subject and any others that are thematically related. For example, subjects such as European History, African History and American History could have History as their respective theme. The field Theme is not enabled by default, so please get in touch with us if you want it.

CORE LEARNING MANAGEMENT SYSTEM

Associate a course with an external ID

If you integrate Full Fabric with another service, you're now able to add an External ID when creating or editing a course. The new field is not enabled by default, so please get in touch with us if you're interested in it.

FOUNDATION CRM EMAILS

Track if a system email was sent

Staff now has the ability to directly confirm whether a default system email for an application, a reference request or an event has been dispatched by checking the profile Emails tab of the recipient, where it should be displayed. The aforementioned emails are likewise reflected in the profile Latest activity tab. Formerly, only verification emails were displayed. This development is retroactive, meaning that system emails sent prior to it are also viewable. We expect to make more types of system emails visible in the near future.

FOUNDATION CRM LEAD MANAGEMENT

Add profiles to a course campus

If the campuses feature is enabled for your school, henceforth you'll be able to select a course campus when adding a profile to a class, as the Add to class function will list every class along with all of the viable course and campus combinations (for instance, "MBA February 2022", "MBA February 2022 - London", "MBA February 2022 - Paris", and so on). In turn, the selected campus will be indicated next to the class in any list of profiles where the column STATE is presented.

FOUNDATION CRM LEAD MANAGEMENT

Import profiles to a particular campus

It's now possible to import profiles to a particular campus. To do so, simply include a column with the appropriate campuses in the CSV file that you intend to upload and then map the column in question to the option Campus, under CONTEXT. To learn more about importing data into Full Fabric, please visit our Help Center.

ORIGIN APPLICATIONS

New report to track successful monthly bookings

We introduced a new report to the ALL PROFILES page: Export adjusted global monthly performance. It's an alternate version of the global monthly performance export. In the new report, instead of unsuccessful bookings counting towards the month that they were cancelled (in other words, when a submitted registration was withdrawn), they count towards the month when the registration was initially submitted. In turn, this avoids negative net numbers on months with cancellations and paints a more accurate picture of their performance.

ORIGIN APPLICATIONS

Define the campuses available for each course

It's now possible to associate a specific course with one or more campuses. To do so, simply access the Courses list in General settings and open a course, where you'll find a new Campuses field inside the Basic section (provided that the campuses feature is enabled).

FOUNDATION CRM l LEAD MANAGEMENT

Easily import large amounts of profile data

We've upgraded our import functionality to make it capable of importing large amounts of profile information in one single file. Files can now have over 2000 rows and be imported in one go.

CORE USER INFORMATION SYSTEM

Search through lists of subjects and courses and more

We've introduced a slew of improvements to the lists of subjects and courses in General settings ➝ Institution. Not only do they have a new, cleaner look with improved navigation, but they also boast much faster loading speeds thanks to pagination, and each list comes with a search function to filter the content based on what you enter. More lists will be similarly revamped soon.

ORIGIN APPLICATIONS

Add a sequential ID field to the journey schema

It's now possible to create a unique sequential ID for each profile journey to be used as a reference on official documents and other records. Previously, only a sequential ID for profiles could be generated, which was insufficient for profiles with multiple journeys. The sequential ID allows for the use of a predefined prefix and between 6 to 10 randomized characters (excluding the prefix). This is an Admin-only feature, so get in touch with us if you're interested.

FOUNDATION CRM EMAILS

Total size of email attachments limited to 10 MBs

In order to improve performance, the total size of the attachments in a single email message should be no larger than 10 MB; and if an attempt is made to exceed the maximum size limit, the following alert will be triggered: The total size of the email cannot exceed 10 MB. Please upload the file as a link instead.

FOUNDATION CRM Lead management

Easily create organization contacts

Henceforth, you easily create organization contacts by ticking CREATE AS CONTACT FOR THEIR ORGANIZATION when adding a new professional experience entry to a profile.

CORE Student information system

Display profile fields on lists of course registrations

It’s now possible to display fields from the profile Info tab as columns in the Register tab of a course. To do so, click the button COLUMNS on the top-right corner and select the desired profile fields, after which they’ll be promptly added to the list.

FOUNDATION CRM Lead Management

See course journey information in profile exports

When exporting a list of profiles, course journey information is now included in all course-related columns (such as All contexts, Potential, State and Owner, among others), regardless of where you’re exporting from (for instance, the ALL PROFILES overview, a segment or a class page).

FOUNDATION CRM Lead Management

Display journey fields on course pages

Journey fields are now available in the column selector of course pages, allowing staff to visualize journey-related data for the profiles of a specific course.

FOUNDATION CRM Lead Management 

Export profiles from course pages to Excel, PDF or CSV

We introduced a new export function to course pages, accessible by pressing the vertical ellipsis and then Export profiles. If any fields associated with the course journey are included in the export, such as Potential, Owner, Payment plans and more, the columns will be accordingly populated with both the class and course journeys.

FOUNDATION CRM Lead Management

Update the state and substate of course journeys in bulk

You can now update the state and substate of course journeys in bulk via course pages. To accomplish this, tap the vertical ellipsis, press Update state and substate and pick the appropriate lifecycle state. Please note that class journeys are not updated.

FOUNDATION CRM EVENTS

Display a list of selected events on your Student Hub

It's now possible to select specific events rather than teams in the Events widget of a portal page, letting you define exactly which events should be put on display! Previously, one could only filter them by type – such as Admissions, Careers and others –, according to the staff user who created the event. To learn more about this topic, check this article!

FOUNDATION CRM USER MANAGEMENT

Easily identify different types of profiles

It's now easy to discern at first glance whether a profile belongs to a a contact, a lecturer or a staff user through the introduction of the following blocked tags below the profile name: Contact, Lecturer and Staff. Applicant profiles, being the majority and by extension the default, possess no label.

ORIGIN APPLICATIONS

Different submission error messages displayed to staff

We've improved the original error message displayed to staff when attempting to submit an application on behalf of a candidate, which hitherto only indicated that the application couldn't be submitted and had to be revised, to actually specify which fields need to be reviewed in order to submit the application.

CORE USER INFORMATION SYSTEM

Improvements to the "Get study plan" API request

The Get study plan API request can now also retrieve paths and elective group course types.

ORIGIN Applications

Publish partial grades

A new payment gateway is now available to handle application fees: Flywire! Flywire is a payment solution specially conceived for the education sector. To learn more about it, please read this article!

ORIGIN • CORE  Transcripts, Letters and Applications

Date formats for different languages now available

It's now possible to specify the language format of date merge fields in letters, transcripts and application exports, which not only translates the months but also observes regional capitalisation and punctuation rules. For instance, 27 maart 2021 in Dutch, 27. Mär 2021 in German, 27 March, 2021 in British English, and so on. You can find a complete list of the available languages and merge fields here.

CORE Transcripts

New merge field for custom transcript course names

The custom transcript course name is now referenced via a different merge field from that of course names, since using the same one led to the former overwriting the latter in transcript templates. Therefore, custom transcript course names are now pulled via the merge field =course.custom_transcript_name, whereas course names are keeping the tag =course.name for themselves.

CORE Student Information System

Hide the † and * symbols from transcript templates

Staff can now decide whether or not to display the † and * symbols in a transcript template, achieved in the Details tab of the transcript template. If neither Show reference for final grade (*) nor Show reference for credits (†) is ticked, the symbols won't be visible in printed and downloaded transcripts.

CORE Student Information System

Publish partial grades

We've introduced a new publishing mode for grades allowing you to release partial grades as you go – such as, for instance, the results of an assignment –, without necessarily releasing the finals. You can read everything about the new publishing mode in our Help Centre!

FOUNDATION CRM Forms

Embed forms using scripts

You can now embed a Full Fabric form in an external web page by using a script instead of an iframe, thus allowing you to track user interaction with Google Tag Manager (such as completion time, abandonment rate and other metrics) and customise the design of your form on your own website. For more information, come here.

ORIGIN Applications

Order the content of programme choice fields chronologically

It's now possible to order the classes and courses in programme choice fields by their start date to make them easier to work with. As such, from now on, when applicants select a programme or a subject and then proceed to select a class or a course, respectively, they'll see them ordered from earliest to latest by default. Classes and courses without dates will be ordered alphabetically at the bottom.

FOUNDATION CRM Lead Management

Changes to the primary programme choice substitution tag

The subject code is no longer generated as part of the primary programme choice substitution tag, meaning that only the subject name and the course name are displayed to applicants in the application submission confirmation emails they receive.