Product updates

Stay up-to-date on new features and improvements delivered over the last few months.
July 2022
Feature highlight

Track which advertisements generate the most application submissions

It's now possible to send your applicants' first name, last name, email address and profile ID to Google Tag Manager, allowing you use Google Analytic's Enhanced Conversions feature to see which advertisements a Google signed-in user viewed prior to submitting their application. If you're interested in sending your applicants’ personally identifiable information to Google, please go to General settingsIntegrationsGoogle Tag Manager and enable the option Send personal identifiable information e.g. first name, last name, email to GTM?, making sure to disclose that your school shares personal information with Google in your privacy and cookie policies.

Other updates

CORE Lecturer costs

New filters added to the list of lecturer costs

The list of lecturer costs can now be filtered by multiple budget codes, missing budget codes and payment method to facilitate assessment.

CORE Lecturer costs

Payment method for lecturers automatically populated

To save time, if a default payment method is selected in the lecturer profile, the payment method fields in the list of lecturer costs will be pre-filled automatically by the system.

CORE Lecturer costs

Attendance only editable after a session is over

For security purposes, we disabled the ability to mark lecturer attendance before the end date of a session. In other words, only after the session has concluded will you be able to mark the respective lecturer as present or absent.

FOUNDATION CRM Lead management

Export the Product Performance report

The Product Performance report can now be exported to Excel for easier analysis. The resulting spreadsheet contains a row for each class and course, along with several columns displaying all aspects of capacity and other product data.

ORIGIN Applications

Always duplicate application templates of the same type

Due to the differences in settings, only institution-wide application templates are available for selection when you now visit the list of institution-wide application templates and click the button Duplicate template; likewise, when viewing a list of class-level application templates and hitting Duplicate template, only class-level application templates are displayed in the menu.

INDUSTRY Organizations

Merged organizations now deleted

Until now, whenever staff merged an organization into another, the merged organization had to be manually deleted. Henceforth, the merged organization will be automatically deleted as part of the merge process.

FOUNDATION CRM Forms & Events

"Please fill out the form" text removed

The hard-coded text Please fill out the form was previously displayed in form and event landing pages, but we removed it because it looked like the page's title and was unnecessary.

Minor improvements

FOUNDATION CRM Lead management

Experience entries incorrectly sorted

When staff imported experience entries that did not have a start or end date, they were usually placed above manually created experience entries. However, experience entries are now ordered by creation date, which means that entries without dates are always placed below those with dates.

FOUNDATION CRM Lead management

People not informed when an authentication link is expired

When an applicant without a password used an expired authentication link, the user in question was redirected to the initial authentication via application modal without being notified. Currently, an expired token notification is shown on the initial authentication via application modal.

INDUSTRY Organizations

Profiles not assigned to institutions when created via an import

Profiles were not being linked to organizations when imported through the Contacts page, but they are now.

ADVANCED Authentication

"Authentication" tab not being translated

Although the Authentication page is available in all languages supported by Full Fabric, when a language other than English was chosen, the translation failed. We deployed a fix and the page is successfully translated again.

June 2022
Feature highlight

Use the product choice field in forms and events

You can now add the product choice field (formerly known as the programme choice field) to any type of form in Full Fabric, including brochure requests and event registration forms, to find out what classes and courses users are interested in. This makes adding the submitters' profiles to their chosen classes and courses much easier, faster and more efficient. Click here to learn everything you need to know about this update.

Other updates

ORIGIN Applications

FOUNDATION CRM Events and Forms

"Programme choice" field now called "product choice" field

The field previously known as programme choice has been renamed to product choice to reflect the fact that it may also encompass short courses and longer classes made up of short courses in addition to degree-granting programmes.

FOUNDATION CRM Events and Forms

New email substitution tag

We recently introduced the email substitution tag Event or Form product choices, which can be applied to any email template used in form and event automations, as well as in the Reminders and Message tabs of an event. The new tag is related to the product choice field and is automatically replaced with the classes our courses therein selected.

FOUNDATION CRM Automations

Improvements to the action "Add profile to product"

The automation Add profile to product now offers two options: adding profiles to the products selected in the product choice field (if one exists), or adding profiles to a specific group of classes and courses of your choosing. More information here.

FOUNDATION CRM Lead management

Give each profile in an import its own source category

We've introduced the ability to ascribe a unique source category for each profile in an import by turning it into a mappable value. Simply include a source category column in your CSV value and map it to the field Source category.

FOUNDATION CRM Lead management

Define different consent preferences for each profile in an import

As the title says, we've also converted the numerous details concerning people's consent for the processing of their data and the delivery of marketing material into mappable values, allowing staff to import different preferences for each person in the CSV file. Just make sure that the file in question contains all of the following columns: Data processing consent (yes/no), Data processing consent source, Data processing consent date, Marketing agreement (yes/no/no contact allowed), Marketing channels, Marketing consent source, and Marketing consent date.

FOUNDATION CRM Lead management

Improvements to the list of payment plans

We've deployed a number of enhancements to the list of payment plans. For one thing, you can now customize it by adding or removing columns from the view; any detail pertaining to the payment plan may be displayed, as well as any field from the profile Info tab, just by clicking the button Columns on the upper right-hand corner. In addition, the list of payment plans can now be exported to Excel, letting you analyze the data outside of Full Fabric. More information can be found in this Help Center article.

FOUNDATION CRM Lead management

Access a product page via the Product Performance report

For your convenience, it's now possible to access a class or course page directly from the Product Performance report. Simply click the grey underlined link with the name of the desired class or course.

FOUNDATION CRM Events

Add event info in multiple languages

If your instance supports multiple languages, you can now write in every single one of them when editing the field More info inside the event Details tab. The default language is English, but you can easily switch to another one by clicking its flag on the upper-right corner of the text box.

FOUNDATION CRM Events

Easily respond to event registrants

Henceforth, whenever you receive an event registration notification from Full Fabric in your inbox, you can reply directly to it to start a dialogue with the respective registrant. That's because the Reply-To address of the event registration notification has been changed to the registrant's primary email address, aiming to let you answer any queries or comments included in the registration straight away.

ADVANCED Authentication

Verify your phone number to enable two-factor authentication

We've strengthened security around two-factor authentication (2FA) by sending an SMS with a token to the phone number entered. This token must then be entered in Full Fabric to prove that the phone number belongs to the user attempting to tie it to his or her account. 2FA will only be activated once that happens.

ORIGIN Finance

Generate letters containing payment plan discount information

There's a new merge field that you can add to letters, =payment_plans_with_discounts. Its' purpose is to include discounts when retrieving the payment plans of a profile. See an example here.

ORIGIN Finance

Get payment plan templates via the API

We've created an API request to extract your school's payment plan templates and their fees from Full Fabric. Read about it here and let us know if you're interested.

FOUNDATION CRM Lead management

Upload files onto profiles via the API

The API can now be used to send files to a profile's file upload fields. If you'd like to set this up, check out more information here and get in touch with us.

CORE Transcripts

Add and register courses to a transcript via the API

It's now possible to add and register a profile to courses on their transcript. Click here to learn more and please reach out to us if you're interested.

CORE Transcripts

Get grades for all registered students in a course via the API

There's a new request that adds and registers profiles to courses on their transcript. You may read about it here. Again, please contact us if you're interested.

Minor improvements

FOUNDATION CRM Events

Error message returned upon attempting to export a list of event responses

Staff were unable to export event registrations because some of the responses had failed to be linked to their respective profiles. The responses are always successfully linked to the submitters' profiles now, making them exportable again.

ORIGIN Applications

Application form PDF not merging DOCX files

DOCX files uploaded to academic or professional experience entries or to references were not merged to the application form PDF, but they're successfully merged now.

ORIGIN Applications

List of application templates taking too long to load

Some client instances had a problem whereby, when someone clicked Applications on the sidebar, the list of application templates sometimes took an excessive amount of time to load. The list of application templates consistently loads quickly now.

ORIGIN Applications

Checkbox selections lost

Checkbox field selections were not being saved by the system, but they are now.

ORIGIN Automations

Action "Send letter to profile" not working

The action Send letter to profile was unsuccessful in generating letters for profiles linked to payment plans without fees. The letters are successfully generated now, and if the letter template happens to contain a payment plan merge field, that spot is left blank.

CORE Learning management system

Inaccurate columns on student view of course attendance page

The student view of the Attendance tab of a course previously displayed the columns FIRST NAME and LAST NAME instead of combining them into a single column, NAME, as was already the case on the staff side. In turn, this caused the column headers to be misaligned with the contents of the table. We changed the student side to only have a NAME column header in order to make it uniform with the staff side.

May 2022
Feature highlight

Experience a more powerful email editor

Over the past several months, we've been toiling away behind the scenes to create a better version of our email editor, and we're proudly bringing this chapter to a close with the introduction of yet another two improvements, sure to optimize your click-through rates: the ability to define distinct colors for headers and for buttons and links, and an increase in the padding and size of your buttons for greater emphasis. Overall, our email editor is now more powerful and customizable than ever, making it easy to create modern and professional emails without any technical knowledge. Read about all of the changes here.

Other updates

FOUNDATION CRM Events

New email substitution tags

There are four new email substitution tags for events: Event location, Event address, Event start date and Event end date, providing a higher degree of flexibility in the creation of shared email templates.

FOUNDATION CRM Events

Trigger event automated workflows by doing an import

As of now, so long as the workflow conditions are met, importing people into an event with automated workflows always triggers the respective automated workflows for the imported participants, regardless of whether they're new registrations or old registrations being updated.

FOUNDATION CRM Events

Map data to an event

When importing into an event, you may now map data directly to the fields of the event registration form. Previously, although you could add participants to an event, you could only map any personal data in the CSV file to the profile Info tab.

FOUNDATION CRM Events

Event registration response workflows only executed before the event end date

Currently, event automation workflows for registration responses are only ever triggered before, not after, the event end date. Consequently, any time you add participants to an event retroactively, the participants in question won't be sent the emails in the registration response workflows.

FOUNDATION CRM Language

New text for the email verification banner

For the sake of clarity, we changed the text that's displayed in the email verification banner from "Please verify email and spam ∙ Click here to resend verification" to "Please check your inbox for a verification email ∙ Click here to resend the verification email", and, after the email has been sent, "Verification email sent ∙ Please check your inbox for a verification email". Likewise, the translations to Danish, Dutch, French, German and Spanish were accordingly redone.

FOUNDATION CRM Lead management

Subscribe to lifecycle state updates via the API

You can now have integrations where you receive real-time webhook notifications when people transition between lifecycle states – for example, when people are moved to the state student::enrolled. More information is available in our API documentation. Please let us know if you're interested in setting this up.

ORIGIN FINANCE

Create and delete payment plans via the API

We added new API requests for creating and deleting payment plans for a profile. You may learn about them here. If this is something you're interested in, please get in touch with us.

ORIGIN APPLICATIONS

Set up dependencies for courses in the programme choice field

Field dependencies can now be set up for the courses selected in the programme choice field, just as they already could for classes.

Adjustments to the programme choice field

We removed the options Map to field, Who can edit this field? and Who can see this field? from the programme choice field to eliminate redundancies.

Minor improvements

FOUNDATION CRM LEAD MANAGEMENT

Trouble with importing experience entries

Staff were temporarily unable to import experience entries with start and end dates because they produced an invalid error, but the error has been resolved.

ORIGIN APPLICATIONS

Checkbox field selections in application forms not saved by the system

Some profiles experienced an issue whereby, upon ticking a checkbox field, the selected value(s) failed to be saved by the system. The selection is nowalways saved.

ORIGIN APPLICATIONS

Edit, deleting and reordering application fields not possible

Application templates with a programme choice field containing a large selection of classes were showing a tendency to malfunction by not allowing any fields to be edited, deleted or reordered. Similarly, attempts to add new classes to the programme choice fields were also unsuccessful. All of the bugs affecting the programme choice field have been fixed.

ORIGIN APPLICATIONS

Profile owner not assigned

After starting an application, the automation for assigning an owner to profiles sometimes failed, causing the application to go unnoticed by staff. Profile owners are now always assigned when a product has a default owner.

ORIGIN APPLICATIONS

"Application form link" not redirecting users to application form

There was a problem plaguing instances without the authentication via application method whereby, whenever a new user tried to sign up and start an application through the direct application form link, the latter would redirect the user to the portal homepage rather than to the corresponding application form. The application form link correctly redirects users to the application form again.

ADVANCED AUTHENTICATION

Applicants unable to access Full Fabric

We solved a critical bug that prevented applicants from signing in by displaying the error "There are fields with errors", and applicants should have no problem logging in to Full Fabric now.

April 2022
Feature highlight

Set up automated workflows targeting event attendees

We've introduced a new trigger for event automated workflows: Attendance is Yes. The new trigger is yet another weapon in nurturing leads, as it allows you to establish attendance as a condition for event workflows so that you can send tailored communications to the people who were marked as present in the event.

Other updates

FOUNDATION CRM Events

Search for profiles on the list of event registrations

We've added a search field above the list of event registrations to help you easily find a specific profile and update its' attendance and/or event response.

FOUNDATION CRM Events

Save views on the list of event registrations

The ability to save views – more concretely, custom combinations of columns and/or segment rules –, has been extended to the list of event registrations. Please read this article to learn more about saved views.

ORIGIN APPLICATIONS

New location for the program choice selector

The programme choice selector has been moved from the application Details tab to inside the Programme Choice field editor. In the Details tab, you're still asked to define whether or not applicants need to choose a specific program for that particular template; however, if you select Yes, the actual programme selection takes place elsewhere – namely, when you add the Programme Choice field to one of the application tabs, as the settings now include the button Edit products, through which you can link the aforementioned field to the relevant classes and courses.

FOUNDATION CRM Lead management

Distinguish between classes and courses on the Product Performance report

The Product Performance has a new column, Type, which indicates if a product is a Class or a Course. The new column is disabled by default, but if your school offers non-degree training courses and you're interested in it, please get it touch with us.

FOUNDATION CRM Lead management

See the courses associated with a class study plan on the Product Performance report

If you're subscribed to our Core module, whenever a class has a study plan with courses, an arrow will appear next to the capacity chart, whereby, if you click on it, you'll be directed to a page grouping all of the courses in the respective class study plan to let you see all of their separate charts in one place.

FOUNDATION CRM Lead management

Filter the Product Performance report by theme or class/course start date

The Product Performance report has two new filters: Theme and Class/course start date. As the names suggest, the former makes it possible to choose which themes are used to populate the Product Performance report, while the second enables staff to easily view past or upcoming classes by picking one of the following options: Upcoming 6 months, Upcoming 3 months, Upcoming month, This month, This week, Previous month, Previous 3 months or Previous 6 months.

FOUNDATION CRM Emails

Determine the sync period for emails

You may now sync past emails using IMAP beyond the typical seven days – for example, to sync the last six months of emails.

ORIGIN FINANCE

New distance-based due date options for payment plan fees

It's presently possible to configure the due date of a payment plan fee to be tied to the start date of the class or course for which the payment plan was created. More specifically, when you pick DISTANCE as the DUE DAY TYPE and input a number of DAYS, two new reference points are available under FROM: Before class/course start date and After class/course start date.

ORIGIN FINANCE

Disable the payment plan published notification for candidates

If you've set payment plans to be automatically published upon the application submission, you can ask our team to disable the default system email that notifies candidates that their payment plan was published, in favor of including that information in the application submission confirmation email; that way, applicants only receive one email instead of two.

Minor improvements

FOUNDATION CRM CAMPAIGNS

Big campaigns struggling to be fully dispatched

Campaigns with large audience segments were dispatching very slowly and thus timing out, which in turn prevented them from being sent to every profile in the audience segment. We implemented a series of adjustments to improve performance and campaigns are duly sent to everyone in the audience segment now.

FOUNDATION CRM FORMS

Embedded forms loading slowly when using 3G

Embedded forms were taking a long time to load on the external pages where they were embedded for visitors that used a 3G connection, but we fixed this problem and the forms always load within the expected timeframe now.

FOUNDATION CRM FORMS & EVENTS

"Who can edit this field?" setting malfunctioning

The system stopped obeying the Who can edit this field? setting, meaning that users with roles that weren't authorized to edit certain form or event fields could nevertheless do so. Form and event fields can no longer be altered by users whose role isn't selected in the Who can edit this field? setting.

FOUNDATION CRM EVENTS

Event registration fields not pre-filled

Some events failed to be pre-filled with data from the registrant's profile, though the fields in the event registration schema were mapped to fields from the profile Info tab. The mapping is consistently successful now.

FOUNDATION CRM EMAILS

Links and file uploads on dispatched emails not clickable

Once emails were sent, all links and attachments included inside were no longer clickable by staff, but they remain clickable now.

FOUNDATION CRM EMAILS

Images getting broken

Old header and footer images on email templates unexpectedly got broken, displaying a broken image icon instead. We rectified the paths and the images are visible again.

INDUSTRY Organizations

Data processing consent and marketing preferences not requested when adding a contact

The Add a contact modal didn't request that the contact's data processing consent and marketing preferences be recorded, but it does now, making it completely compliant with the GDPR.

CORE LEARNING MANAGEMENT SYSTEM

Students redirected to the old version of the academic calendar

We experienced a temporary issue whereby, whenever students clicked on their profile name and then Calendar, they were led to the years and terms calendar, which consequently returned the error Forbidden – You do not have permissions to access this resource due to that version not being live anymore. Students are correctly redirected to the current version of the academic calendar now.

March 2022
Feature highlight

Specify which application templates permit proxy registrations

You can now decide which application templates permit proxy registrations, thus reserving the ability to start a registration on behalf of somebody else for templates expressly created and designed for that purpose. By having separate application templates tailored for different audiences and circumstances, you’ll likely find it easier to adequately fulfill multiple sets of needs.

Other updates
ORIGIN APPLICATIONS

New deletion permissions

Staff teams can now be given permission to autonomously delete programs, classes and subjects. Please contact us if you are interested, but bear in mind that authorization from someone in management is required before the aforementioned permission is extended to new teams.

ORIGIN APPLICATIONS

Get campuses via the API

Henceforth, whenever a class is retrieved via the API, you can also retrieve the class's campuses, therefore displaying the campuses available for each product in your other platform. Feel free to reach out to us if you'd like to explore this API option.

ORIGIN APPLICATIONS

Pull proxy-related data via the API

If you wish to contact proxies of applications in other marketing systems outside of Full Fabric or something in that vein, you'll be glad to know that we've made it possible to retrieve the proxy of an application via the API – more concretely, the started by and submitted by fields.

ORIGIN FINANCE

Create discount templates for payment plan templates

We've introduced the ability to create discount templates within payment plan templates in the new Discount templates tab to determine the discounts that are available for a particular payment plan, as well as their details (for instance, discount amount, which fees the discount applies to, and so on). The discounts can be automatically applied by the system, or manually by candidates using discount codes.

ORIGIN FINANCE

Associate payment plan templates to classes

Payment plans can now be linked to specific classes and courses by selecting the relevant classes and/or courses in the payment plan Details tab.

ORIGIN FINANCE

Set up a “Payment plan” tab inside an application template

It's currently possible to add a Payment plan tab to an application template so that applicants may choose an appropriate payment plan for their program and class of choice. The list of available payment plans is based on which payment plans were linked to the program and class in question. The tab also allows staff to provide useful information, such as how to make payments and when to expect invoices (just two mention two examples), as well as to define whether the payment plan should be automatically published upon the application being submitted and whether discount codes are accepted.

ORIGIN FINANCE

Generate letters with payment plan information

You can now incorporate payment plan data into letters by inserting the merge field =payment_plans into the letter template. The aforementioned merge field will be populated with the primary details of the corresponding payment plan(s), namely the list of fees, due dates and amounts.

ORIGIN FINANCE

New email substitution tags

There are two new email substitution tags for the payment plan published notification for candidates system email template: |programme_name_or_subject_name| and |class_name_or_course_name|.

FOUNDATION CRM Language

Improvements to the Dutch translation

We've done some grammatical and vocabulary adjustments to the Dutch translation of Full Fabric to improve accuracy and fluency.

Minor improvements
ORIGIN LETTERS

"Add to class" automation malfunctioning

Profiles were being moved to a lower lifecycle state if they submitted a brochure with an Add to class automation, although it's only supposed to update the lifecycle state of profiles that are already in the selected class so long as their current lifecycle state is lower than the one selected in the automation, not higher. When submitting a form with an Add to class automation for a certain class, if a profile already has a more advanced lifecycle state for that class, they now remain in that state.

ORIGIN LETTERS

Generating letters fails

There was a conflict between profiles and letters whereby, if a profile happened to have a photo, generating a letter for it would fail, despite the fact that these factors shouldn't be related, but it's possible to generate letters for profiles with photos again.

ORIGIN APPLICATIONS

Campus choice not restricted to the campus of someone's journey

Applicants were allowed to change their campus choice on applications where the program choice was configured to be contingent on the journey in a given lifecycle state; however, only the pertinent campus is displayed in the selector now.

CORE Student Information System

Individual assignments not saved

When creating a new assignment for a course, the assignments weren't saved, resulting in the material being lost altogether, but they're successfully saved now.

February 2022
Feature highlight

Archive classes and courses

It's now possible to archive older classes and courses in order to hide them from areas where they're no longer needed, namely application templates, lifecycle workflows and the Product Performance Report, allowing you to have a clean workspace where only relevant information is displayed. As a result, you're also able to define if active or archived products should be up for selection when building a segment with the Profileis in rule, keeping your view completely uncluttered.

The Archive class and Archive course buttons are available when editing a class or a course, respectively – which is also how you can find an Unarchive class or Unarchive course option in case you want to undo the operation. Archived products show the state Archived in lists of classes and courses.

Other updates

FOUNDATION CRM Emails

Various improvements to the email builder

We've been working on a number of updates to Full Fabric's email editor to help you design sleeker, more professional emails. While this remains a work in progress, some of these improvements are out, such as additional header styles, better padding, a redesigned interface, and more. For more information, please read this Help Center article.

FOUNDATION CRM Staff management

Create access scopes for staff teams

In the interest of protecting data and optimizing navigation, we've introduced the ability to restrict entire staff teams from viewing and accessing certain profiles. In other words, create access scopes for staff teams. Learn how to do it here.

FOUNDATION CRM Applications portal

Create profile fields exclusive to contacts and lecturers

It's currently possible to configure a field in the profile Info tab to only be visible to contacts and lecturers, if it's only meant for them. This is an Admin-only feature, so get in touch with us to apply it.

ADVANCED AUTHENTICATION

Two-factor authentication now remember browsers and devices

To balance security with convenience for users who have two-factor authentication (2FA) on, submitting two different authentication factors is no longer required every time someone logs in, as browsers and devices are now remembered for 30 days. If, however, you log in from a different browser or device, the code will be asked again. For those who don't know, 2FA is a two-step process that requires two proofs of identity – one's password and a verification code sent by SMS –, to sign in to Full Fabric. More information on 2FA, including how to activate it for your account, can be found here.

Minor improvements
ORIGIN APPLICATIONS

Lifecycle states not automatically updated to applicant::submitted

For a period of time, the automation to move an applicant from the lifecycle state applicant::started_application to applicant::submitted upon an application being submitted acted erratically, failing to update a large number of profiles. Submitting an application invariably leads to the state applicant::submitted now.

ORIGIN APPLICATIONS

Candidates not added to their chosen programs

Candidates were sometimes associated with programs not selected in their applications, but currently the programs they're added to always reflect the selection in their applications' program choice fields.

ORIGIN APPLICATIONS

Kira notifications not reaching Full Fabric

Kira webhooks notifications were not updating the assessment status in Full Fabric, but we've fixed the integration.

FOUNDATION CRM Applications portal

Campus selection not being saved

When setting up a new class and defining a campus, the campus selection would not be saved by the system. The changes to class campuses are duly saved now.

FOUNDATION CRM Emails

Difficulties with activating IMAP

We experienced difficulties enabling IMAP for clients that didn't yet have it because the system was suddenly unable to save login credentials. This doesn't occur anymore.

FOUNDATION CRM Lead management

Deleting shared email templates not permitted

Shared email templates linked to deleted events, forms and/or automations were protected from deletion, but they no longer remain connected to removed items, which in turn frees them up for deletion.

FOUNDATION CRM Lead management

"Latest activity" tab not loading

When visiting a profile and opening the Latest activity tab, filtering the data by View All did not return all profile activities. The View All filter is working properly again.

CORE LEARNING MANAGEMENT SYSTEM

"Subjects" tab not loading

The Subjects tab in General settings failed to load if a staff user happened to have an access scope with an is in rule involving subjects and courses, but it successfully loads now.

CORE LEARNING MANAGEMENT SYSTEM

Functions to create and delete sessions stuck on loading

When attempting to create a new session or to delete an old one, the page would go into an infinite loading state, thereby not completing the action. We've corrected the issue that was causing the exorbitant loading times, and consequently, sessions can be created and deleted again.

INDUSTRY Organizations

Searching organizations by name retrieving mismatched organizations

Searching for organizations by name was yielding incongruous results, but they're consistently accurate now.

January 2022
Feature highlight

Boost your school's business performance through the power of analytics

For the past several months, we've been working on four fantastic reports to help you analyze the performance of your business development strategy from different angles, and, as a result, reach your targets. Not only do they collect critical data, but they also convert it into a slew of visually appealing charts that are easy to understand and act on, tracking the evolution of your leads down the conversion funnel, the conversion rate between different stages of the funnel, the progress of your total and submitted applications over time, and the fulfillment of your recruitment goals and targets – all in real-time! For more information, please read this Help Center article.

Other updates

FOUNDATION CRM Lead Management

New reports accessible through class pages

Two new tabs were introduced to class pages: Conversion, which leads to the Product Conversion Report, and Overview, which leads to the Product Overview Report. When accessed via a class page, the reports in question are pre-filtered with information from the respective class, unlike when they're accessed via the Analytics option in the sidebar.

FOUNDATION CRM Emails

Email activity displayed in the "Latest activity" feed

Email-related activity is now displayed in the profile Latest activity tab, giving staff greater visibility into the emails sent to candidates and candidates' interactions with them. This includes one-to-one emails, campaigns, some system emails (namely the application submission confirmation, the double opt-in confirmation, the event registration confirmation and event reminders), and automated workflow emails set up through the actions Send email to profile and Send letter to profile.

ADVANCED SECURITY

FOUNDATION CRM Events

Capture data and marketing consent when adding a participant to an event

When adding a participant to an event, staff can now mark their data processing consent and marketing policy agreement, as the fields Data processing consent, Marketing policy, Source of consent and Date of consent have been added and made required.

FOUNDATION CRM Lead management

Interface improvements

We've been fine-tuning the new interface that's been gradually implemented throughout Full Fabric. Consequently, it's now possible to view long names in multi-select and single-select filters (the text is split across two or more lines); all of the pages have browser tab titles (for example, Subjects :: Name of School, Segments :: Name of School, and so on); and last, but not least, when visiting General settings, navigating to Institution and then clicking Subjects, the latter will henceforth open on the same browser tab instead of opening a new one.

Minor improvements

FOUNDATION CRM Emails

Images with no click-through URL redirect users to Full Fabric

When adding an image to an email without a click-through URL and then sending the message, the image would redirect users to Full Fabric upon being clicked on. Images without click-through URLs no longer redirect anywhere.

FOUNDATION CRM Emails

Text alignment locked

The function Align Justify in the email editor had a bug whereby, once selected, it didn't allow users to select another type of alignment. This isn't the case anymore.

FOUNDATION CRM Emails

Cycling through layouts using the left arrow omitted one option

When designing an email message and clicking the left arrow on a section to cycle through layout variations, the left-aligned image with text to its right didn't appear – only when cycling from the right. Both arrows present every possible layout now.

FOUNDATION CRM Emails

Page jumps when clicking on certain toolbar options

The page jumped back to the top if, while editing an email template based on the traditional email layout, someone pressed the Link or Align buttons. The page remains in the same position now.

ORIGIN APPLICATIONS

Application fields not mappable to evaluation fields

Whenever mapping an application template to an evaluation template and linking an application field to an evaluation field, the respective selection would be deselected, with no additional mapping line being added. The selection is duly preserved now, instantly prompting a new line so that other fields may be mapped.

FOUNDATION CRM Events and Forms

Foreign characters incorrectly displayed

Schema fields containing foreign characters were being garbled on forms (including integrated forms) and event landing pages. They're correctly displayed now.

ORIGIN APPLICATIONS

Application widget selection on portal editor not being saved

Changes to the selection in the Applications widget were not being saved, and only existing selections appeared on the Student Hub, but it's possible to successfully change the selection of application templates now.

ORIGIN APPLICATIONS

Payment plans rejecting discounts

Whenever trying to add a discount to the fees of an existing payment plan, this action produced the error Fee can't be blank. This error no longer occurs unless a fee doesn't exist.

ADVANCED AUTHENTICATION

Authentication link not working

Some applicants were suddenly unable to access their accounts via the authentication link because, whenever they clicked on it, the system would repeatedly ask for their email addresses instead of immediately authenticating them and taking them inside the application form. Everyone's authenticated now.

ADVANCED AUTHENTICATION

LinkedIn Login redirects users to Full Fabric's login page

Applicants trying to login with their LinkedIn credentials were being redirected to Full Fabric's login page upon signing in, but they're able to enter the platform now.

FOUNDATION CRM Lead management

"Reset view" function not reverting lists to default system view

Resetting a view to its original settings didn't disable the previously applied filters, but presently it does.

November 2021
Feature highlight

Stay on top of your students' tuition fees like never before

If you use Full Fabric to manage your students' payment plans, you'll be glad to know of a recent addition to the platform: a global list of every existing payment plan, where you can quickly view and manage such important details as whether it's currently published or unpublished, if payments are on schedule or behind, how much has been paid and how much is still owed, among many others. To easily sift through data, you can filter it by program, publish status and fee status, just as you can also search it by profile name, primary email address and payment plan name.

Previously, the only way to find out if someone had a payment plan and to have access to it was by visiting the respective profile, so tracking and management have become incomparably easier! To access the new overview, simply click Finance on the sidebar and then Payment plans. More information on payment plans can be found in our Help Center.

Other updates
ORIGIN Finance

Create a payment plan for a course

It's now possible to create a payment plan for a profile's course journey – in other words, to associate it with a subject and a course instead of with a program and a class, both manually and through automated workflows. If you'd like to know more, get in touch with us.

FOUNDATION CRM Lead Management

Improvements to the search function

We've improved the search function to provide better and more effective results. For one, exact matches are now prioritized over partial matches more efficaciously, as well as first name, last name and email address; therefore, if you search by first and last name together or just by email address, the corresponding profile will always be displayed at the top of the list. Secondly, results are now sorted by relevance to the search term instead of in alphabetical order to help you quickly find the most pertinent information. Everything else remains the same.

FOUNDATION CRM Automations, Events and Forms

Set up automated workflows to be triggered by a group of specific answers

You can now set up automated workflows to be triggered by a selection of the possible answers to a dropdown or checkbox question, as submitted in a form or event registration. To do so, just access the Automation tab, click Add another condition, choose a dropdown or checkbox field and select the relevant values. Accordingly, the workflow will then be triggered for all of the submissions that match any of the selected values. It was previously necessary to set up a separate workflow for every value, so being able to select multiple values at once is a huge time saver.

FOUNDATION CRM Automations, Events and Forms

Apply the OR logic to the conditions of an automated workflow

We've introduced the OR logic to forms and events, thus enabling you to contain more conditions to the same workflow. Simply access the Automation tab, add two or more conditions and then tap AND to switch it to OR.

FOUNDATION CRM Automations, Events and Forms

Automatically update profile states

From now on, for automations involving a profile state transition through the Add profile to class action, if the profile's already in that class but in a lower lifecycle state, their lifecycle state will still be updated, such as to mark leads as qualified. Just add the Add profile to class action as usual and the system will do the rest for you.

FOUNDATION CRM Automations and Events

Set up event registration notification emails for staff

We've introduced the ability to automatically notify staff whenever a new event registration is received. The notification email includes a link to the registrant's profile, a link to all of the registrations for the event and a reproduction of the submitted data. To set it up, open an event, navigate to the Automation tab, choose the action Send event registration notification to and pick a staff user.

FOUNDATION CRM Events

More information displayed on the list of events

For the sake of convenience, the event Location is now always displayed on the list of events below the event name. You may also add a column for Notes, so if that's something you'd like, let us know and we'll enable it for you.

FOUNDATION CRM Events

Export a list of your school's events to Excel

You can now download a list of your school's Upcoming, In progress and Ended events by visiting the corresponding homonymous tab and clicking Export events to Excel. The resulting file includes the name, author, publish status, start date, end date, time zone, location, address, private notes, number of views, total number of responses, number of specific responses and number attendees of the event.

FOUNDATION CRM Events

Retrieve and manage event data via the API

Four new actions can now be performed via the API: retrieving an event, retrieving the registrations for an event, creating an event registration and updating an event registration. If you're interested in these, please contact us.

FOUNDATION CRM Lead Management

See an organization's contacts' latest activity

If you have the Industry module, henceforth, whenever you open the Latest activity tab of an organization, not only will you be able to see its most recent activity, but also that of its contacts. To accomplish this, simply select the filter Organizations & contacts; alternatively, if you only wish to see the contacts' activity, use the filter All contacts.

FOUNDATION CRM Lead Management

Sign-up forms validated straight away

Until now, errors for the name, email address and password of a new registrant were only displayed after the privacy policy was accepted, because profile creations are only validated when the privacy policy is included and the privacy policy used to appear on a separate page. To avoid the delay, the privacy policy is now displayed on the sign-up page, underneath the field Password.

FOUNDATION CRM Lead Management

Empty rows removed from imports

The system is now able to automatically remove empty rows from spreadsheets before they are imported, thereby permitting staff to import data without having to pay such close attention to unintentional formatting.

CORE LEARNING MANAGEMENT SYSTEM

Associate subjects with a theme

In order to allow staff to enter more product information in Full Fabric, it's now possible to define themes for subjects and subsequently assign a Theme to a subject when creating or editing one. Typically, a theme will be the overarching academic discipline that encompasses a given subject and any others that are thematically related. For example, subjects such as European History, African History and American History could have History as their respective theme. The field Theme is not enabled by default, so please get in touch with us if you want it.

CORE LEARNING MANAGEMENT SYSTEM

Associate a course with an external ID

If you integrate Full Fabric with another service, you're now able to add an External ID when creating or editing a course. The new field is not enabled by default, so please get in touch with us if you're interested in it.

Minor improvements
ORIGIN APPLICATIONS

Application fields set as self-dependent

Whenever staff edited a field in an application template and set a visibility or requirement dependency, the field being edited showed up in the list and was therefore available for selection. If mistakenly selected, it consequently produced an error message for applicants attempting to start a new application. It's no longer possible to configure a field to be dependent on itself.

ORIGIN APPLICATIONS

Mapping from profiles to applications not working

Whenever the mapping of an application field to a profile field was set as Do NOT overwrite existing value and the names were not a perfect match (for example, "__middle_name_s" versus "middle_name"), the mapping was unsuccessful. This is no longer the case.

FOUNDATION CRM Campaigns

Campaign stats not showing

Due to the campaign email headers being incorrectly set up, for a time we weren't able to pull and display the stats of any dispatched campaigns. This has been fixed and the stats were all recovered.

FOUNDATION CRM Emails

Emails sent on behalf of someone else revert to the original creator

Sometimes, when composing an email in the profile Emails tab and changing the sender to another staff account, the sender was changed back to the real author once the message was dispatched. The sender is not altered by the system anymore.

FOUNDATION CRM Emails

Staff notifications with substitution codes not generating tag data

Automatic email notifications to staff, such as form and application submission notifications, suddenly stopped replacing substitution codes with user data, displaying the tags instead. For instance: "You have a new form submission for {{form_name}} to review." The substitution tags are working properly again.

FOUNDATION CRM Emails

Email substitution tags button unavailable

The button to add a substitution tag to an email unexpectedly went missing from most email editors, such as the editor on the event Message tab, but the icon is currently visible and functional everywhere.

FOUNDATION CRM Lead management

Previously entered values disappearing from segment rules

Every now and then, segment rules with number fields (for example, Completion is greater than10) failed to load the entered numbers upon revisiting a segment. More concretely, although the rules still worked as expected, the numbers themselves were not necessarily visible. The numbers are always loaded now.

CORE LETTERS

Enrollment plan course merge code pulling additional courses

When creating an offer or generating a letter containing merge fields for enrollment plan courses, the ensuing letter was sometimes populated with more courses than those in the enrollment plan. Presently, only the courses in the enrollment plan are generated.

ADVANCED AUTHENTICATION

Authentication via application failing for new profiles

When starting an application via the authentication via application method and using a new profile, a blank page was returned after inserting the name and accepting the privacy policy, but applicants are duly taken to the application form now.

October 2021
Feature highlight

New look and feel for the lists of shared segments and shared email templates

After the list of courses and subjects, it's time for the lists of shared segments and shared email templates to get a new version! The revised layout now features pagination to speed up loading and a search bar to search for segments by name and for email templates by name and subject. We've also updated the filters Created by to break down staff users by team and thus make them easier to find.

This initiative is part of an ongoing concerted effort to move our existing interface to a new technology that is more agile, device-friendly and modern-looking, so stay tuned for further announcements!

Other updates
FOUNDATION CRM EMAILS

Track if a system email was sent

Staff now has the ability to directly confirm whether a default system email for an application, a reference request or an event has been dispatched by checking the profile Emails tab of the recipient, where it should be displayed. The aforementioned emails are likewise reflected in the profile Latest activity tab. Formerly, only verification emails were displayed. This development is retroactive, meaning that system emails sent prior to it are also viewable. We expect to make more types of system emails visible in the near future.

FOUNDATION CRM LEAD MANAGEMENT

Add profiles to a course campus

If the campuses feature is enabled for your school, henceforth you'll be able to select a course campus when adding a profile to a class, as the Add to class function will list every class along with all of the viable course and campus combinations (for instance, "MBA February 2022", "MBA February 2022 - London", "MBA February 2022 - Paris", and so on). In turn, the selected campus will be indicated next to the class in any list of profiles where the column STATE is presented.

FOUNDATION CRM LEAD MANAGEMENT

Import profiles to a particular campus

It's now possible to import profiles to a particular campus. To do so, simply include a column with the appropriate campuses in the CSV file that you intend to upload and then map the column in question to the option Campus, under CONTEXT. To learn more about importing data into Full Fabric, please visit our Help Center.

Minor improvements

FOUNDATION CRM EMAILS

Email formatting lost

When replying to a one-to-one email, the formatting of the original message was lost. The formatting of the previous email is no longer lost when replied to.

FOUNDATION CRM AUTOMATIONS

Programme choice automations not working

The programme choice automation to associate an applicant with a class and accordingly add a journey to the respective profile didn't always work, but it now complies with every change to the programme choice field.

FOUNDATION CRM CAMPAIGNS

Profiles not marked as unsubscribed

We had an issue whereby users weren't marked as unsubscribed upon selecting I do not want to be contacted with this type of information as their marketing policy whilst submitting a form or registering for an event. Consequently, they still received marketing communications. Users that choose the above-named setting are duly marked as unsubscribed now.

FOUNDATION CRM EMAILS & CAMPAIGNS

"View email in your browser" link not available

The View it in your browser link was missing from most individual and campaign emails, and in those where it was available, it usually led readers to an error page. The link now appears in all non-plain text emails again, correctly reproducing the content of the message.

FOUNDATION CRM EVENTS

ORIGIN APPLICATIONS

Substitution tag "|first_name|" disappears from email templates

A bug caused the substitution tag |first_name| to be suddenly replaced with the name of the most recent recipient in all active email templates related to events and applications. As a result, since the templates now contained a fixed name instead of the substitution tag, new recipients were referred to by the same name. Rest assured, a fix has been deployed and the tag |first_name| was also restored to all of the email templates that we were able to identify as having been affected.

FOUNDATION CRM EVENTS

Event reminders failing to be sent

Event reminders weren't being sent out to registrants as scheduled, but they are now.

ORIGIN APPLICATIONS

"Previous" and "Next" buttons showing on the first and last tabs of application forms

The Previous and Next buttons were respectively displayed on the first and last tabs of application forms, despite there being no pages to return or proceed to. Both buttons are only rendered where pertinent now.

FOUNDATION CRM LEAD MANAGEMENT

Profiles not removable from classes

Staff wasn't able to dissociate classes from profiles because pressing the X button produced no response. Clicking on the X prompts the class disassociation modal now.

FOUNDATION CRM FORMS

Externally embedded forms not loading

Some externally embedded forms were loading intermittently and site visitors could only see the input fields sometimes, but the loading is now stable and consistent.

FOUNDATION CRM LEAD MANAGEMENT

Unable to add a profile to a course when no campus is enabled

Staff wasn't able to add profiles to courses not linked to a campus, but that's not a problem anymore.

ORIGIN APPLICATIONS

API returning the wrong applications

When filtering profiles by a certain lifecycle state (for instance, <b>applicant::enrolled</b>) while using the "Get list of applications" API request to only transmit the data of the matching profiles externally, some applications from profiles with different lifecycle states bypassed the rules and were also sent. Filtering the "Get list of applications" request by context state only returns applications that have an associated context with that state now.

August 2021
Feature highlight

Display more attendance and grade details on student transcripts

More information is now displayed on academic transcripts to better track student progress, namely the attendance percentage of each course and the overall attendance, available on both the staff and the student view. In addition, staff can now decide whether or not to display the transcript grade average, the transcript grade percentage and the degree class on the student view of transcripts, for which you can get in touch with us.

All of this and more can be read in our Help Center article about Transcripts, so please check it out.

Other updates
ORIGIN APPLICATIONS

New report to track successful monthly bookings

We introduced a new report to the ALL PROFILES page: Export adjusted global monthly performance. It's an alternate version of the global monthly performance export. In the new report, instead of unsuccessful bookings counting towards the month that they were cancelled (in other words, when a submitted registration was withdrawn), they count towards the month when the registration was initially submitted. In turn, this avoids negative net numbers on months with cancellations and paints a more accurate picture of their performance.

ORIGIN APPLICATIONS

Define the campuses available for each course

It's now possible to associate a specific course with one or more campuses. To do so, simply access the Courses list in General settings and open a course, where you'll find a new Campuses field inside the Basic section (provided that the campuses feature is enabled).

FOUNDATION CRM l LEAD MANAGEMENT

Easily import large amounts of profile data

We've upgraded our import functionality to make it capable of importing large amounts of profile information in one single file. Files can now have over 2000 rows and be imported in one go.

Minor improvements

FOUNDATION CRM l EMAILS

Active email templates could be deleted

Shared email templates that were being used on automations could be deleted from the Shared email templates area, but the operation is now blocked unless the template is not linked to any automation.

ADVANCED AUTHENTICATION

"Institutional login" button not responsive

Clicking the Institutional login button on the login page was producing no reaction, but users are now redirected to the Single Sign-on page.

FOUNDATION CRM EMAILS

Formatting lost when replying to emails

Replying to a message originally based off of an email template caused the formatting of the initial email to be lost after the reply was dispatched. The formatting is always preserved now.

FOUNDATION CRM FORMS & EVENTS

Automation rules not erased upon the deletion of a form or an event

Deleting a form or an event didn't always remove the respective automation rules from the system, causing further buggy behavior such as it being impossible to eliminate any email templates referenced in the rules. All form and event data is currently erased.

FOUNDATION CRM LEAD MANAGEMENT

Issues with tagging profiles during imports

We experienced two issues with tagging imported profiles: one was the import tool not showing the selected tags in the modal, despite the profiles being successfully tagged, and the other was the ability to multi-select being corrupted, whereby adding a new tag replaced the previous one instead of the former joining the latter. Both problems are now resolved.

CORE TRANSCRIPTS

Transcript grade average and total credits awarded incorrectly calculated

The transcript grade average and the number of awarded credits were miscalculated whenever a grade was published for a course, presenting inaccurate information, but this no longer occurs.

July 2021
Feature highlight

Connect to Full Fabric through several authentication options

We're very happy to announce that, henceforth, you can set up a variety of login methods to be available concurrently, from the traditional email and password method to institutional and social single sign-on solutions. By giving your applicants the flexibility of choosing how to log in to Full Fabric, such as by using the same credentials as they already use for your school's official website or, alternatively, LinkedIn, you streamline the authentication process and increase adoption rates. So why stick to one method when you can enable all of them? Read this article for more information and drop us a line if this sounds appealing!

Other updates

CORE USER INFORMATION SYSTEM

Search through lists of subjects and courses and more

We've introduced a slew of improvements to the lists of subjects and courses in General settingsInstitution. Not only do they have a new, cleaner look with improved navigation, but they also boast much faster loading speeds thanks to pagination, and each list comes with a search function to filter the content based on what you enter. More lists will be similarly revamped soon.

ORIGIN APPLICATIONS

Add a sequential ID field to the journey schema

It's now possible to create a unique sequential ID for each profile journey to be used as a reference on official documents and other records. Previously, only a sequential ID for profiles could be generated, which was insufficient for profiles with multiple journeys. The sequential ID allows for the use of a predefined prefix and between 6 to 10 randomized characters (excluding the prefix). This is an Admin-only feature, so get in touch with us if you're interested.

FOUNDATION CRM EMAILS

Total size of email attachments limited to 10 MBs

In order to improve performance, the total size of the attachments in a single email message should be no larger than 10 MB; and if an attempt is made to exceed the maximum size limit, the following alert will be triggered: The total size of the email cannot exceed 10 MB. Please upload the file as a link instead.

Minor improvements

FOUNDATION CRM EVENTS

Defining a date on a "Date" type field fails

Attempting to manually type a value into any Date type field inside any event landing page caused the calendar to malfunction and reject the value, despite the format being correct. The date is accepted as usual now.

ORIGIN APPLICATIONS

Application template schemas not deleted along with their tabs

Whenever one of the tabs of an application template was deleted, the respective schema survived in the system, leading to unstable behavior. All of the data associated with the tab is presently deleted.

ORIGIN APPLICATIONS

"Programme and class choice" column coming up empty

None of the data from the Programme and class choice column was crossing over when exporting evaluations to Excel or CSV, but the column is always populated in the export files now.

ORIGIN APPLICATIONS

Course sorting fails

Sorting courses on the Subjects tab of applications did not work whenever a candidate only selected a subject and not a course, redirecting the profile to an error page instead, but that's no longer the case.

ORIGIN l APPLICATIONS

Applications not linked to all due journeys

If an application template happened to have a Programme type field that permitted multiple choices, the resulting applications would nonetheless only be linked to the journey of the first selected course, not of the additional ones. Therefore, only the lifecycle state of the original course would transition to applicant::submitted, while the others remained as prospect::started application. Currently, the application is associated to every journey from a selected course.

FOUNDATION CRM AUTOMATIONS

"Send letter to profile" action not working

We had a bug affecting lifecycle workflows whereby the Send letter to profile action stopped responding to certain triggers (more specifically, certain lifestyle transitions). However, the letter is always generated and sent now (provided that the required conditions are met).

FOUNDATION CRM EMAILS

Text removed from one-to-one emails

Upon dispatch, chunks of text would sometimes disappear from one-to-one emails, and consequently, part of the content didn't make it to the recipients. Emails are always sent exactly as designed in the email editor now.

FOUNDATION CRM LEAD MANAGEMENT

"Global monthly performance" not returning results

All of the metrics in the Global monthly performance export from the ALL PROFILES overview were being inaccurately shown as zero, but the real values are rendered now.

June 2021
Feature highlight
CORE l Student Information System

Sort subjects and courses on study plans and similar areas

For the first time ever, staff may define the sorting order of lists of subjects and courses across study plans, applications, transcripts, enrollment plans and documents, either by subject name (A to Z) or by course start date. If the latter is selected, subjects linked to multiple courses will be sorted by the earliest course start date. Meanwhile, listing subjects alphabetically is the default. This is a major improvement over the previous version, where subjects and courses were randomly ordered!

Since this is an Admin-only feature, get in touch with us to define your preferred sorting order!

Other updates
FOUNDATION CRM Lead management

Easily create organization contacts

Henceforth, you easily create organization contacts by ticking CREATE AS CONTACT FOR THEIR ORGANIZATION when adding a new professional experience entry to a profile.

CORE Student information system

Display profile fields on lists of course registrations

It’s now possible to display fields from the profile Info tab as columns in the Register tab of a course. To do so, click the button COLUMNS on the top-right corner and select the desired profile fields, after which they’ll be promptly added to the list.

FOUNDATION CRM Lead Management

See course journey information in profile exports

When exporting a list of profiles, course journey information is now included in all course-related columns (such as All contexts, Potential, State and Owner, among others), regardless of where you’re exporting from (for instance, the ALL PROFILES overview, a segment or a class page).

FOUNDATION CRM Lead Management

Display journey fields on course pages

Journey fields are now available in the column selector of course pages, allowing staff to visualize journey-related data for the profiles of a specific course.

FOUNDATION CRM Lead Management 

Export profiles from course pages to Excel, PDF or CSV

We introduced a new export function to course pages, accessible by pressing the vertical ellipsis and then Export profiles. If any fields associated with the course journey are included in the export, such as Potential, Owner, Payment plans and more, the columns will be accordingly populated with both the class and course journeys.

FOUNDATION CRM Lead Management

Update the state and substate of course journeys in bulk

You can now update the state and substate of course journeys in bulk via course pages. To accomplish this, tap the vertical ellipsis, press Update state and substate and pick the appropriate lifecycle state. Please note that class journeys are not updated.

Minor improvements
ORIGIN  Applications

Cannot change course on programme choice field

Upon starting a new application for a given course, neither candidates nor staff members were allowed to change the original selection, but the course can be changed by anyone again.

ORIGIN  Applications

Deleted courses not removed from enrollment plans and programme choice fields

When deleting a course from the list of courses in General settingsInstitutionCourses, said course wouldn’t be removed from enrollments plans and programme choice fields, giving rise to further disturbances in the system. Course enrollments always have the same fate as deleted courses now.

ORIGIN  Applications

"Address" field does not save inputted country

There was a problem affecting Address type fields in application forms whereby the subfield Country did not save the applicants’ country selection, thus preventing applications from being submitted. The chosen country is now saved along the rest of the data.

ORIGIN  Applications

Candidates cannot start new applications

Whenever applicants pressed the button Start Application for certain classes, nothing happened. The same action now starts a new application and takes applicants inside, no matter the class.

ORIGIN  Applications

Switching programmes causes journeys with assets to be deleted

Whenever an applicant’s programme choice was replaced by a programme connected to a journey with at least one asset – that is, an offer, a payment plan, an enrollment plan and/or a transcript –, the respective journey would automatically be removed; in turn, the orphaned asset left behind would unleash more buggy behavior on the platform, such as the list of courses failing to load. Journeys with assets are no longer deleted by the programme choice automation.

FOUNDATION CRM  Lead management

Product performance page fails to load

The product performance report was failing to load, but that's not the case anymore.

FOUNDATION CRM  Events

Restricted event actions

Staff users with access scopes were barred from using the Events module in full – like not having the ability to add new registrants and a few other actions –, despite being authorized to do so. Access to event actions is no longer dependent on whether someone has an access scope or not, only that person’s role's permissions.

FOUNDATION CRM  Events

Blocked form submissions

Submissions for embedded forms were being blocked by anti-spam filters, returning a Not authorized error, but the submissions successfully go through now.

FOUNDATION CRM  Forms • Events

"State" column does not display classes

The State column in Forms and Events stopped displaying the classes associated with their participants, though it still displayed the lifecycle states for the missing classes. Both the profiles’ classes and respective states are presently displayed.

FOUNDATION CRM  Forms • Events

Landing pages with quotation marks in the title not loading

Landing pages for forms and events had a bug whereby, if the title happened to contain quotation marks (“”), the pages would not load. Quotation marks no longer cause any trouble.

FOUNDATION CRM  Forms • Events

Invalid number error not displayed

Whenever a telephone number beginning with a zero was inserted into a Number type field, only the generic message please review the errors below was triggered; consequently, it was unclear what exactly needed correcting. The current error message specifies that the number is invalid.

FOUNDATION CRM  Student Hub

Flickering on "Upcoming events" widget

The Upcoming events widget on portal pages was flickering white, making it difficult to select an event, but no flickering occurs anymore.

May 2021
Feature highlight
FOUNDATION CRM l EVENTS

Set and send different email reminders for your events

You can now send distinct reminders for the same event by defining a different email template per reminder, which allows for as much individualised customisation as the needs of the situation dictate! This stands in stark contrast to the past, when only one email template could be used for all of the reminders. You may read more about event reminders here!

Other updates
FOUNDATION CRM EVENTS

Display a list of selected events on your Student Hub

It's now possible to select specific events rather than teams in the Events widget of a portal page, letting you define exactly which events should be put on display! Previously, one could only filter them by type – such as Admissions, Careers and others –, according to the staff user who created the event. To learn more about this topic, check this article!

FOUNDATION CRM USER MANAGEMENT

Easily identify different types of profiles

It's now easy to discern at first glance whether a profile belongs to a a contact, a lecturer or a staff user through the introduction of the following blocked tags below the profile name: Contact, Lecturer and Staff. Applicant profiles, being the majority and by extension the default, possess no label.

ORIGIN APPLICATIONS

Different submission error messages displayed to staff

We've improved the original error message displayed to staff when attempting to submit an application on behalf of a candidate, which hitherto only indicated that the application couldn't be submitted and had to be revised, to actually specify which fields need to be reviewed in order to submit the application.

CORE USER INFORMATION SYSTEM

Improvements to the "Get study plan" API request

The Get study plan API request can now also retrieve paths and elective group course types.

Minor improvements
ORIGIN APPLICATIONS

"Courses" tab not visible to staff

Newly submitted applications weren't showing the Courses tab to staff; therefore, there was no way to know which courses had been selected by the candidates and create enrolment plans based on them. The Courses tab is visible again.

CORE AUTOMATIONS

Enrolment plans and transcripts not automatically created

Setting up a workflow inside an application template to automatically create enrolment plans and transcripts upon the application being submitted was failing to work, but the transcripts and enrolments plans are duly created now.

FOUNDATION CRM SEGMENTS

Rule "is not a" not producing expected results

Whenever at least one state and substate were combined with the rule is not a, the segment would ignore the selected substates and fail to filter the profiles. Currently, only the profiles in the selected states and substates are returned.

FOUNDATION CRM CAMPAIGNS

Dispatched campaigns not delivered nor updated

A bug was hindering the deliverability of our campaigns and keeping the stats from being updated, but all campaigns are successfully sent and updated now.

FOUNDATION CRM LEAD MANAGEMENT

Withdrawn status not visible in the class overview

Profiles weren't showing their withdrawn status in the class overview, but the status is now displayed next to the name of the intake whenever applicable.

CORE STUDENT INFORMATION SYSTEM

Email column displaying data from another field

When registering students inside the Register tab of a course, the EMAIL column would proceed to display the students' IDs in place of their email addresses, but that's no longer the case.

FOUNDATION CRM SEGMENTS

Shared segments not loading profiles

The list of profiles in certain segments was coming up empty, despite the rules having matches, but the profiles are loaded again.

ORIGIN APPLICATIONS

Applications not showing programme choice field selections

A few application templates had a problem whereby the programme choice field would not save the candidates' selection, however, they're always saved now.

ORIGIN APPLICATIONS

Application fee status not updated

Application fees stayed marked as unpaid when candidates paid by Flywire, preventing them from submitting their applications. At present, the status is promptly changed upon FULL FABRIC receiving payment confirmation from Flywire.

CORE STUDENT INFORMATION SYSTEM

Downloaded syllabi featuring unpublished files

When students downloaded every resource inside a syllabus, the latter would include files only meant to be available at a later date, such as in a month. The files remain locked until the appropriate date now.

April 2021
Feature highlight
CORE Student Information System

Students can now download their own transcripts to PDF

Henceforth, when creating new transcript templates, staff has the option to make them available for download to students. No is selected by default, but when switched to Yes, students will see a button to Download transcript on the top-right corner. Previously, only staff users could download transcripts, so this will greatly improve their accessibility!

Other updates
ORIGIN Applications

Publish partial grades

A new payment gateway is now available to handle application fees: Flywire! Flywire is a payment solution specially conceived for the education sector. To learn more about it, please read this article!

ORIGIN • CORE  Transcripts, Letters and Applications

Date formats for different languages now available

It's now possible to specify the language format of date merge fields in letters, transcripts and application exports, which not only translates the months but also observes regional capitalisation and punctuation rules. For instance, 27 maart 2021 in Dutch, 27. Mär 2021 in German, 27 March, 2021 in British English, and so on. You can find a complete list of the available languages and merge fields here.

CORE Transcripts

New merge field for custom transcript course names

The custom transcript course name is now referenced via a different merge field from that of course names, since using the same one led to the former overwriting the latter in transcript templates. Therefore, custom transcript course names are now pulled via the merge field =course.custom_transcript_name, whereas course names are keeping the tag =course.name for themselves.

CORE Student Information System

Hide the † and * symbols from transcript templates

Staff can now decide whether or not to display the and * symbols in a transcript template, achieved in the Details tab of the transcript template. If neither Show reference for final grade (*) nor Show reference for credits (†) is ticked, the symbols won't be visible in printed and downloaded transcripts.

CORE Student Information System

Publish partial grades

We've introduced a new publishing mode for grades allowing you to release partial grades as you go – such as, for instance, the results of an assignment –, without necessarily releasing the finals. You can read everything about the new publishing mode in our Help Centre!

Minor improvements
CORE Student Information System

Filtered list of courses displays no results

There was an issue with the academic calendar whereby, when the list of courses in the sidebar was filtered to narrow down the information and you quit the page and later reentered it, the same filters would still be in place, but with zero results. Both the filters and the results are currently preserved.

CORE Transcripts

Error when creating courses

Some staff users were receiving an unauthorised error message when attempting to create a course in the shared calendar, despite having the required permissions to do so. This has been fixed and it's once again possible to create courses directly in the calendar.

CORE Student Information System

Programme choice field in application forms not populated

The programme choice field was not registering the candidates' choice of programme when starting a new application, forcing candidates to manually select their desired intakes a second time; the same also happened with staff. The field is now automatically populated as per usual.

ORIGIN Automations

Profiles not exiting lifecycle workflows

Profiles weren't exiting lifecycle workflows when meeting the exit condition, meaning that they'd continue to receive emails no longer relevant. The exit condition profile is withdrawn, transitions to another state, or the journey is deleted is back working again.

FOUNDATION CRM Campaigns

Broken links in campaign emails

If a link was included in a campaign, it sometimes happened that, upon dispatching the campaign, the link would break and redirect users to the wrong URL. That's not occurring anymore and recipients are always taken to the intended destination.

FOUNDATION CRM Campaigns

Unsubscribe link not displayed

Marketing emails sent from segment workflows were not displaying the unsubscribe link at the bottom, making them not GDPR compliant, but the links are displayed again for any emails marked as marketing communication.

FOUNDATION CRM Lead Management

"All Profiles" list not loading

The second half of the All Profiles overview was coming up blank, failing to load both the list search bar and the list of profiles, but the whole page is loaded now.

FOUNDATION CRM Forms

Forms not accepting submissions

There was a bug affecting some forms whereby they'd automatically close for submissions without being prompted, but that's no longer the case.

March 2021
Feature highlight
CORE Student Information System

Introducing the Shared Calendar

Make way for the new academic calendar, the Shared calendar, replacing its predecessor with smarter and better functionality! This new calendar takes a centralised approach to displaying courses and sessions, now combined into a single shared calendar instead of each programme having its own! The new calendar also comes with a bevy of filters and sorting options to help you customise your view and dig into data, as well as a variety of other nifty tricks that you can read about in our Help Centre! We'll support you through the process of transitioning to the new calendar and will contact you shortly for that purpose (if we haven't already)!

If you've never used our academic calendar, we recommend this other article instead.

Other updates

FOUNDATION CRM Forms

Embed forms using scripts

You can now embed a Full Fabric form in an external web page by using a script instead of an iframe, thus allowing you to track user interaction with Google Tag Manager (such as completion time, abandonment rate and other metrics) and customise the design of your form on your own website. For more information, come here.

ORIGIN Applications

Order the content of programme choice fields chronologically

It's now possible to order the classes and courses in programme choice fields by their start date to make them easier to work with. As such, from now on, when applicants select a programme or a subject and then proceed to select a class or a course, respectively, they'll see them ordered from earliest to latest by default. Classes and courses without dates will be ordered alphabetically at the bottom.

FOUNDATION CRM Lead Management

Changes to the primary programme choice substitution tag

The subject code is no longer generated as part of the primary programme choice substitution tag, meaning that only the subject name and the course name are displayed to applicants in the application submission confirmation emails they receive.

Minor improvements
CORE Student Information System

Lecturer profiles deleted without being removed from sessions first

The system was erroneously authorising the deletion of lecturer profiles still assigned to sessions, which caused their associations to the sessions to stay behind and stir up trouble. Henceforth, this action will be automatically aborted by the system and trigger a forbidden response, commanding staff users to Remove the lecturer as the lecturer/guest lecturer of sessions before being able to delete its profile.

FOUNDATION CRM Automations

Unable to change sender name of automated workflows

Attempting to edit the SENDER NAME of the Send email to profile automation did not work, as the original name was not overwritten in the email messages. All email messages now include the custom SENDER NAME again.

FOUNDATION CRM Lead Management

Letter merge fields for journeys not working

Upon creating a letter template with merge fields for journey fields and then generating a document, the latter would not be populated. However, as of now, the substitution tags are replaced by information again.

FOUNDATION CRM Lead Management

Import menu freezes when clicking "Next"

The profile import tool sometimes froze when entering the mapping step, but the mapping section is loading normally again.

FOUNDATION CRM Applications Portal

Certain areas of the login page not scrollable

Some areas of the login page were not scrollable; consequently, a few buttons and fields were difficult to access. The login page is entirely scrollable now.

FOUNDATION CRM Lead Management

Inbox "All" tab not displaying information

The Inbox All tab was not displaying any items, saying You're all done instead, but it's now collecting information from the other tabs as expected.

FOUNDATION CRM Forms

Users can submit closed forms

Submissions were still accepted when a form was closed, but they're currently duly rejected.

FOUNDATION CRM Lead Management

Changes to segment rules producing zero results

Upon making edits to the rules of a list segment, the list would go empty once the Segments Builder menu was exited. The list returns the matching profiles now.

FOUNDATION CRM Lead Management

Can't use rule "Profile created at"

Whenever the rule Profile created at was selected in a segment, the page would subsequently crash, but the filter can be used again.

ORIGIN Applications

Application tab keeps loading after clicking "NEXT"

Whenever a candidate went to an application form and used the NEXT and PREVIOUS controls to move across tabs, the page would get stuck in an infinite loop and never proceed to the desired destination. This is no longer occurring.

ORIGIN Applications

Application PDF download fails when attachments are included

We had a bug affecting applications whereby they couldn't be exported to PDF if any files were attached, but they're fully downloadable again.

ORIGIN Applications

Started applications reverting to old status

Some started applications were wrongly given the status Not started application by the system, making them impossible to submit. The application status is always accurate now.

ORIGIN Applications

Blank page appears when referees submit their reference form

Whenever a referee submitted a reference for an applicant, the page would go blank. Now, it continues to show the reference form while also showing the success message Reference form submitted.

ORIGIN Applications

"Enter" key not working properly

There was an issue with the authentication via application method whereby, if the user in question already had a password and entered it by hitting Enter on the keyboard instead of clicking Continue to application on the portal, the modal would return to the previous page instead of advancing to the next one. This has been fixed and pressing Enter now allows the person to move forward to their application.

ORIGIN Applications

Mapping data between application and evaluation forms not working

When trying to map values between applications and evaluations, no fields were available for selection in the mapping map. However, both the application and evaluation fields are now visible again.