Everything you need to
manage the student lifecycle
From first enquiry to proud alumni, Full Fabric gives your institution a unified platform with powerful features across every department.
Admissions & Applications
Multi-step application templates
Create application forms with multiple configurable steps/tabs that guide applicants through the submission process in a structured manner.
Configurable tabs and sections
Define custom sections within applications (e.g., Personal Info, Academic History, Documents) that can be reordered and customized per programme.
Template activation and preview
Enable or disable application templates and preview how they appear to applicants before making them live.
Template duplication
Clone existing application templates to create new ones, preserving all configuration and reducing setup time for similar programmes.
Premium feature indicators
Mark certain application features or programmes as premium/featured to highlight them in the product catalog.
Application fee configuration
Set up application fees per template with configurable amounts, currencies, and payment timing (before/after submission).
Payment plan association
Link payment plan templates to applications so applicants can see and select their preferred payment schedule during the application process.
Digital signature requirements
Configure applications to require digital signatures via DocuSign or PandaDoc before final submission.
Reference request configuration
Define how many references are required, set up reference templates, and configure automatic or manual sending of reference requests.
Kira video interview integration
Embed Kira Talent video interview assessments directly into the application workflow for asynchronous candidate evaluation.
Document requirement configuration
Specify which documents (transcripts, CV, portfolio, etc.) are required or optional for each application template.
Application submission workflow
Guide applicants through completing all required sections, validating data, and submitting their application for review.
Application state machine
Track applications through defined states (draft, submitted, under review, paid, signed, accepted, rejected, enrolled) with automatic transitions.
Application viewing and filtering
Browse all applications with filters by state, programme, submission date, and custom fields; includes search and bulk selection.
Application document management
Store, organize, and review all documents attached to an application including uploads, generated PDFs, and signed contracts.
CV/resume upload with resumable uploads
Support large file uploads that can resume after network interruptions using the Tus protocol for reliable document submission.
Reference request system
Send automated emails to referees with secure links, track response status, and collect confidential reference letters/forms.
Reference tracking and reports
Monitor which references have been requested, sent, completed, or are overdue across all applications with summary reports.
Video interview handling
Manage Kira interview assignments, track completion status, and access recorded interview responses for evaluation.
Application evaluations and scoring
Assign applications to evaluators, collect scores on customizable rubrics, and aggregate results for admission decisions.
Bulk application operations
Perform actions on multiple applications at once: change states, assign evaluators, send emails, export data, or generate documents.
Application export (PDF, data)
Generate PDF versions of complete applications for offline review or export application data to CSV/XLSX for analysis.
Student course/subject selection
Allow applicants to browse available courses within their study plan and select their desired subjects during the application.
Elective course selection interface
Present elective options with descriptions, credit values, and prerequisites so students can build their personalized curriculum.
Core subject management
Automatically include mandatory/core subjects in the student's plan while allowing staff to manage exceptions.
Prerequisites validation
Check that students have met prerequisite requirements before allowing enrollment in advanced courses; display warnings for unmet conditions.
Path selection interface
Enable students to choose between different study paths or specializations within a programme, each with its own course requirements.
Completion tracking
Monitor which required and elective credits have been completed, are in progress, or still needed for graduation.
Staff-assisted subject selection
Allow admissions staff to add, remove, or modify course selections on behalf of applicants with full audit trail.
Course cost tracking display
Show the cost implications of course selections in real-time, including per-credit fees and total programme cost.
Evaluation template design
Create custom evaluation forms with weighted criteria, rating scales, and comment fields tailored to specific programmes.
Bulk evaluation creation and assignment
Generate evaluations for multiple applications at once and distribute them among evaluators based on rules or manual assignment.
Document attachment per evaluation
Allow evaluators to attach supporting documents, notes, or additional materials to their evaluation submissions.
Evaluation state management
Track evaluations through states (assigned, in progress, submitted, approved) with deadline monitoring and reminders.
Evaluation assignment workflow
Route applications to appropriate evaluators based on programme, specialization, or workload balancing rules.
Grading interface
Provide evaluators with a streamlined interface showing application details alongside the scoring rubric for efficient review.
Application content viewer
Display application PDFs, documents, and videos inline so evaluators can review without downloading or switching contexts.
Evaluation scoring and comments
Record numerical scores per criterion plus qualitative comments; calculate weighted totals automatically.
Offer template creation
Design offer letter templates with merge fields for personalized content, terms, conditions, and acceptance deadlines.
Offer creation per profile
Generate individualized offers for accepted applicants with programme-specific details, scholarships, and conditions.
Offer states
Track offers through states: offered, viewed, accepted conditionally, documents submitted, fully accepted, declined, or expired.
Conditional offer management
Specify conditions (e.g., final grades, language test scores) that must be met before an offer becomes unconditional.
Offer documents
Generate and attach offer letters, terms and conditions, enrollment contracts, and scholarship agreements to offers.
Offer acceptance/rejection
Provide applicants with a portal to formally accept or decline their offer with digital confirmation and timestamps.
Offer withdrawal
Allow staff to withdraw offers that are no longer valid, with optional communication to the applicant explaining the reason.
Public offer pages
Create shareable links where applicants can view their offer details, conditions, and acceptance instructions.
Academic Management (SIS)
Academic year management
Define academic years with start/end dates, create multiple years in advance, and set the current active year for the institution.
Term/semester configuration
Configure terms within academic years (Fall, Spring, Summer, trimesters, quarters) with their own date ranges and enrollment periods.
Period-based scheduling
Organize courses and sessions within specific terms, enabling term-by-term student schedules and grade reporting.
Course creation and management
Create new courses with subject associations, set capacity limits, assign instructors, and configure all course parameters.
Course details
Store comprehensive course information including code, name, description, learning outcomes, credit hours, and prerequisites.
Course capacity settings
Define minimum, maximum, and target enrollment numbers; track available seats and manage waitlists when capacity is reached.
Course date scheduling
Set course start and end dates, application windows, and registration deadlines that can differ from the term dates.
Course status management
Control course availability through states (draft, open for registration, closed, in progress, completed, cancelled).
Course archival
Archive completed or discontinued courses to remove them from active listings while preserving historical data and transcripts.
Custom schema fields for courses
Add institution-specific fields to courses (delivery mode, campus location, course level) without code changes.
Import/export functionality
Bulk import courses from spreadsheets and export course catalogs for external systems or printed materials.
Subject creation and management
Define subjects (the academic content taught across multiple course offerings) with codes, titles, and descriptions.
Subject schema/fields
Configure custom attributes for subjects such as department, level, credit weight, and grading scheme.
Subject code management
Assign and manage unique subject codes that identify content across terms, campuses, and delivery modes.
Subject prerequisites
Define prerequisite subjects or competencies required before a student can enroll in advanced subjects.
Subject import functionality
Bulk import subject definitions from external systems or spreadsheets to quickly populate the course catalog.
Study plan creation and configuration
Design curriculum structures defining required courses, electives, and progression paths for each programme.
Add/remove subjects from study plans
Modify curriculum by adding new subjects or removing outdated ones, with version control for catalog years.
Subject prerequisites configuration
Define prerequisite relationships within study plans to ensure proper course sequencing and student preparation.
Study plan duplication
Copy existing study plans when creating new programme versions or similar programmes to save configuration time.
Core subjects management
Designate which subjects are mandatory for all students in a programme, automatically adding them to student schedules.
Elective subjects with group settings
Create elective groups where students must choose a minimum/maximum number of courses from a defined list.
Extracurricular subjects
Include optional, non-credit subjects (workshops, seminars) in study plans for tracking without affecting graduation requirements.
Subject selection paths
Define multiple pathways through a programme (concentrations, majors, minors) with different course requirements.
Degree class definitions
Configure degree classifications (First Class, Second Class, Pass) with the GPA or grade thresholds for each.
Category and credit system configuration
Set up credit categories (core, elective, general education) and define how credits count toward graduation.
Final grade calculation settings
Configure how final grades and GPAs are calculated, including weighted averages, grade point conversions, and rounding rules.
Create elective subject groups
Define groups of related electives (e.g., "Marketing Electives") from which students must select a specified number.
Configure group requirements
Set minimum and maximum course selections per group, credit requirements, and any restrictions on combinations.
Delete/rename elective groups
Modify or remove elective groups as curriculum evolves, with safeguards for students already enrolled.
Session creation and editing
Create individual class sessions with date, time, duration, room, and instructor assignments.
Recurring session configuration
Set up repeating sessions (weekly lectures, bi-weekly seminars) with automatic generation of all occurrences.
Session attendance tracking
Record student attendance for each session with statuses (present, absent, excused, late) and notes.
Lecturer assignment
Assign primary instructors and guest lecturers to sessions, tracking their teaching hours and compensation.
Session date/time scheduling
Manage session timing with conflict detection for rooms, instructors, and enrolled students.
Session cost management
Track lecturer fees, room costs, and other expenses per session for financial reporting and budgeting.
Session approval workflows
Require approval for session changes, cancellations, or lecturer assignments based on institutional policies.
Calendar view integration
Display sessions in calendar format with day, week, and month views for easy schedule visualization.
Outlook calendar synchronization
Sync academic calendars with Microsoft Outlook so students and staff see sessions in their personal calendars.
Student registration management
Enroll students in courses, manage their registration status, and track seat availability in real-time.
Registration state management
Track registrations through states (pending, registered, conditional, waitlisted, withdrawn, completed).
Enrollment tracking
Monitor enrollment numbers across courses, terms, and programmes with alerts for under/over-enrolled courses.
Registration bulk operations
Enroll or withdraw multiple students at once, useful for cohort management or administrative corrections.
Transcript generation per study plan
Create official transcripts showing completed courses, grades, credits, and GPA according to the student's curriculum.
Grade management and publishing
Enter, review, and approve grades; publish them to student portals on a defined schedule.
Transcript viewing and export
Allow students to view their unofficial transcripts online and download PDF versions for personal records.
Bulk transcript export
Generate transcripts for multiple students (entire cohorts, graduating classes) in a single operation.
Academic record management
Maintain complete academic histories including course attempts, grade changes, academic standing, and honors.
Lecturer management and assignment
Maintain a directory of instructors with qualifications, availability, and teaching history for course assignment.
Lecturer cost calculation
Calculate instructor compensation based on teaching hours, session types, and fee structures.
Staff assignment to sessions
Assign teaching assistants, lab supervisors, and support staff to sessions alongside primary instructors.
Attendance tracking per session
Record which students attended each class session, with timestamps and notes for late arrivals or early departures.
Attendance QR codes
Generate unique QR codes per session that students scan to check in, preventing proxy attendance.
Apple Wallet pass generation
Create digital passes students can add to Apple Wallet for quick attendance scanning via NFC or QR.
QR code scanning for check-in
Provide staff with mobile scanning capability to quickly record attendance by scanning student ID QR codes.
Assignment creation
Create coursework assignments with descriptions, due dates, point values, and submission requirements.
Assignment submission tracking
Monitor which students have submitted, track late submissions, and manage resubmission requests.
Resource management
Attach files, links, and multimedia resources to assignments and courses for student access.
HESA schema validation
Validate student and course data against UK Higher Education Statistics Agency requirements before submission.
HESA data export
Generate properly formatted data files for HESA submission including student records, courses, and outcomes.
Regulatory compliance reporting
Produce reports required by UK regulatory bodies with automated data gathering and validation.
CRM & Profile Management
User profile creation and editing
Create new contact records and maintain comprehensive profiles with personal, academic, and communication information.
Profile viewing with detailed information
Access complete profile views showing all related data: applications, enrollments, communications, documents, and activities.
Profile states and lifecycle management
Track contacts through lifecycle stages (prospect, applicant, admitted, enrolled, alumni) with automatic transitions.
Role assignment
Assign roles (staff, student, applicant, alumni, agent) that control access permissions and available features.
Profile archival and purging
Archive inactive profiles to reduce clutter while preserving data; permanently delete profiles for GDPR compliance.
Profile merging
Combine duplicate profiles into one, consolidating all related data (applications, communications, transactions).
Profile search and filtering
Find profiles using powerful search across all fields, with saved filters and quick access to recent profiles.
Basic information
Store standard contact fields: name, email, phone, address, date of birth, nationality, and identification numbers.
Custom schema fields
Add institution-specific fields (student ID format, department codes, custom categories) without development.
Document uploads and storage
Attach and organize documents (ID copies, transcripts, certificates) to profiles with categorization.
Tag management
Apply customizable tags to profiles for segmentation, tracking, and workflow automation triggers.
File attachments
Upload any file type to profiles with preview support for common formats (PDF, images, Office documents).
Experience/CV information
Record academic history, professional experience, skills, and qualifications in structured format.
Diploma/credential records
Track degrees, certifications, and credentials earned with verification status and document links.
Contract tracking
Monitor enrollment contracts, agreements, and their signature status for each profile.
Source tracking
Automatically capture how contacts entered the system (signup, import, API, form, event, email, staff created).
UTM parameter tracking
Record marketing campaign parameters (utm_source, utm_medium, utm_campaign) from profile creation URLs.
Activity logging
Maintain a complete timeline of all interactions: emails sent, pages visited, forms submitted, status changes.
Access scope management
Control which teams or staff members can view and edit specific profiles based on programme or geography.
Duplicate profile detection
Identify potential duplicate profiles based on matching email, name, phone, or other identifiers.
Profile search and matching
Search for and compare profiles side-by-side to determine if they represent the same person.
Field-level comparison
View differences between duplicate profiles field-by-field to choose which values to keep in the merged record.
Application merge
Combine applications from duplicate profiles, maintaining the complete application history.
Journey/path merge
Consolidate lifecycle stage history and journey data when merging profiles.
Summary and confirmation
Review all merge decisions before execution with the ability to undo within a limited window.
Organization listing and viewing
Maintain a database of organizations (schools, employers, partners) with search and detailed views.
Organization profile management
Store organization details: name, type, address, website, and custom fields relevant to your institution.
Organization contacts management
Link individual profiles to organizations with role information (employee, student, representative).
Organization hierarchy
Model parent-child relationships between organizations (company headquarters and branches, school districts).
Advanced organization settings
Configure organization-specific settings like agent commission rates or partnership agreement details.
Query-based segmentation
Build dynamic segments using any combination of profile fields, behaviors, and related data with AND/OR logic.
Filter and criteria system
Create complex filter rules using operators (equals, contains, greater than, is empty) across all data types.
Rules-based audience definition
Define segment membership rules that automatically update as profile data changes.
Segment creation and editing
Build new segments with a visual query builder; modify existing segments and preview member counts.
Segment-based targeting
Use segments to target email campaigns, automate workflows, or generate reports on specific populations.
Segment repositories
Organize segments into folders, share across teams, and track segment usage in campaigns and automations.
Campaigns & Email Marketing
Campaign creation and management
Create email campaigns with target audiences, content, scheduling, and tracking in a unified interface.
Campaign states
Track campaigns through states: draft (planned), scheduled, queued, sending (dispatched), completed, or cancelled.
Campaign editing and duplication
Modify draft campaigns or clone existing campaigns to create new ones with similar settings.
Schedule/unschedule campaigns
Set specific send dates and times; remove scheduling to return campaigns to draft state.
Test send capability
Send test emails to staff addresses to preview content, formatting, and personalization before full dispatch.
Segment-based targeting
Select one or more segments as the campaign audience; recipients are calculated dynamically at send time.
Recipient count tracking
Display real-time counts of how many profiles match the targeting criteria before sending.
Audience filtering
Apply additional filters on top of segments to further refine the recipient list.
WYSIWYG email editor (GrapeJS)
Design emails visually with drag-and-drop blocks, formatting tools, and real-time preview without HTML knowledge.
Merge tags/substitution tags
Insert personalization tokens ({{first_name}}, {{programme_name}}) that populate with recipient-specific data.
Text formatting and styling
Apply fonts, sizes, colors, alignment, and spacing to email content with consistent brand styling.
Font family and size selection
Choose from web-safe fonts and set sizes for different text elements (headings, body, captions).
Color picker
Select brand colors for text, backgrounds, and buttons using a visual color picker or hex codes.
HTML/text content editing
Edit raw HTML for advanced users; maintain plain-text versions for email clients that don't support HTML.
Link management
Add, edit, and track links in emails with automatic click tracking and UTM parameter appending.
Inline CSS for emails (Roadie)
Automatically convert CSS stylesheets to inline styles for maximum email client compatibility.
Template library/shared templates
Maintain a library of reusable templates that can be shared across teams and campaigns.
Template usage tracking
See where each template is used (which campaigns, automations) before making changes.
Test email sending
Send template previews to verify rendering across different email clients and devices.
Redactor editor integration
Alternative rich-text editor option for simpler email composition needs.
Campaign engagement stats
Track opens, clicks, bounces, and unsubscribes with real-time and historical reporting.
Campaign reports and analytics
Generate detailed reports showing engagement rates, best-performing links, and recipient activity.
Public campaign tracking pages
View sent campaigns in a browser via public links, useful for sharing externally or archiving.
Email open tracking
Monitor when recipients open emails using tracking pixels; report unique and total opens.
Email click tracking
Track which links recipients click, how many times, and when; attribute conversions to campaigns.
Events Management
Event creation with details
Create events with title, description, date/time, location, capacity, registration settings, and custom fields.
Event duplication
Clone existing events to quickly create similar ones (recurring open days, annual ceremonies).
Event editing
Modify event details after creation; notify registered attendees of changes automatically.
Event states
Track events through states: draft, published, upcoming, in-progress, ended, cancelled.
Event images and media
Upload hero images, photo galleries, and videos to make event pages visually engaging.
Event scheduling
Set event start and end times with timezone support; manage multi-day events and sessions.
RSVP/response collection
Allow invitees to respond (yes, no, maybe) with optional guest counts and dietary preferences.
Bulk response updates
Import or update attendance responses in bulk from spreadsheets or external systems.
Attendance tracking per response
Record actual attendance for each respondent; compare RSVPs to actual turnout.
Attendance QR codes and passbook
Generate QR codes for confirmed attendees to speed up check-in at the event.
QR code scanner integration
Use mobile devices to scan attendee QR codes for fast, accurate attendance recording.
Real-time check-in
Track attendance as it happens with live dashboards showing check-in progress.
Event reminders
Schedule automatic reminder emails before events with customizable timing and content.
Event substitution tags
Use event-specific merge tags ({{event_name}}, {{event_date}}) in email templates.
Event-specific email templates
Create confirmation, reminder, and follow-up email templates tied to specific events.
Public event pages
Generate branded landing pages for events with registration forms and all event details.
iCalendar export (ICS format)
Allow attendees to download calendar files that add events to their personal calendars.
Event analytics
Track page views, registration conversion rates, and attendee demographics.
Forms & Data Collection
Form template creation
Design custom forms with a drag-and-drop builder supporting various field types and layouts.
Multiple field types support
Use text, email, phone, date, dropdown, checkbox, radio, file upload, address, and custom field types.
Form validation configuration
Set required fields, format validation (email, phone), and conditional validation rules.
ALTCHA captcha integration
Protect forms from spam submissions using ALTCHA's privacy-friendly captcha system.
Form duplication
Clone existing forms to create variations for different programmes or campaigns.
Form embedding
Generate embed codes to place forms on external websites while capturing data in Full Fabric.
Form publishing and status management
Control when forms are visible and accepting submissions; schedule open and close dates.
Form states
Track forms through states: draft, scheduled, open (accepting submissions), closed, archived.
Progressive form loading
Display long forms in sections that load progressively to improve user experience and completion rates.
Form submission collection
Capture and store all form responses with timestamps, source tracking, and profile linking.
Submission viewing and filtering
Browse submissions with filters by date, completion status, and field values; search across responses.
Submission bulk export
Download all submissions to CSV or Excel for offline analysis or import into other systems.
Anti-spam digest functionality
Aggregate suspected spam submissions for review rather than blocking legitimate responses.
Form engagement tracking
Monitor form views, starts, completions, and abandonment to optimize form design.
Form analytics
Report on total views, unique views, submission counts, and conversion rates over time.
Timeseries and dimension analytics
Analyze submission trends over time and break down by dimensions like source or campaign.
Public form embedding
Place forms on public web pages with automatic styling and responsive design.
Form rendering on portals
Display forms within the student portal with pre-populated data from logged-in profiles.
Tasks & Workflow Automation
Task creation and assignment
Create tasks with descriptions, due dates, and priorities; assign to specific staff members or teams.
Task state management
Track tasks through states: open, in progress, completed, cancelled; with completion timestamps.
Per-profile task queries
View all tasks related to a specific profile in one place; create tasks from the profile view.
Task bulk operations
Update multiple tasks at once: reassign, change due dates, mark complete, or delete in bulk.
Task filtering and search
Find tasks by assignee, due date, status, related profile, or keywords in the description.
Task sections/categorization
Organize tasks into categories (follow-up calls, document review, approvals) for better management.
Rules engine with conditions and actions
Define automation rules that trigger actions when conditions are met (if X then do Y).
Workflow creation and management
Build multi-step workflows that automate complex processes across the student lifecycle.
Workflow states
Control workflows with states: active, paused, disabled; pause individual profiles in workflows.
Manual workflow execution
Manually add profiles to workflows or trigger workflow steps outside the automatic rules.
Action logging and statistics
Track every action taken by automations with detailed logs for debugging and compliance.
Condition-based automation
Trigger automations based on profile data, behaviors, dates, or events (field changes, form submissions).
Action-based automation
Execute actions like sending emails, creating tasks, updating fields, or calling webhooks.
SNS messaging endpoint
Trigger workflows from external systems via Amazon SNS messages for real-time integration.
Rule editor with condition/action builder
Visual interface for creating automation rules with nested conditions and multiple actions.
Field option generation based on schemas
Automatically populate dropdowns with valid field options from profile and entity schemas.
Automation triggers configuration
Set up triggers based on events (profile created, application submitted, payment received).
Financial & Payments
Payment page for applications
Provide applicants with secure payment pages to pay application fees or deposits.
External payer payments
Allow third parties (parents, sponsors) to pay on behalf of students via secure payment links.
Payment method selection
Offer multiple payment options (credit card, PayPal, bank transfer, Flywire) based on configuration.
Payment confirmation
Display confirmation pages after successful payments; send email receipts automatically.
Payment plan creation and management
Create flexible payment schedules with multiple installments, due dates, and amounts.
Payment schedule configuration
Define installment dates as specific dates or relative to events (enrollment, term start).
Payment terms definition
Set early payment discounts, late payment penalties, and grace periods.
Installment management
Track individual installment payments; allow partial payments and payment rescheduling.
Fee scheduling
Schedule when fees appear on student accounts and when they become due.
Transaction recording
Log all financial transactions with amounts, dates, types, and references.
Transaction history
View complete financial history for profiles including payments, refunds, and adjustments.
Transaction filtering
Search transactions by date range, amount, type, payment method, or status.
Transaction reconciliation
Match incoming payments to expected fees; identify and resolve discrepancies.
Refund processing
Process full or partial refunds with proper accounting entries and student notification.
Contract management
Track institutional billing contracts with dates, terms, and pricing structures.
Event group billing
Bill based on events (applications submitted, students enrolled) within defined periods.
Billable event tracking
Monitor events that trigger billing and their billable status.
Monthly profile usage tracking
Track active profiles per month for usage-based billing calculations.
Campaign billing reports
Report on email volumes and campaign activity for billing purposes.
Contract-level pricing
Define custom pricing tiers and discounts at the contract level.
Billing event state management
Manage billing events through states: pending, billed, paid, disputed.
Stripe integration
Process credit/debit card payments through Stripe with PCI compliance.
PayPal integration
Accept PayPal payments for students who prefer this payment method.
Flywire integration
Support international payments with currency conversion and local payment methods via Flywire.
Adumo integration
Process payments through Adumo gateway for specific regional requirements.
Payer/Invoice tracking
Maintain payer records and track invoice status (sent, viewed, paid, overdue).
Financial record management
Store comprehensive financial records for auditing and reporting purposes.
Budget and cost tracking
Monitor costs against budgets for programmes, events, and operational expenses.
Documents & Reporting
Document template creation
Design document templates (letters, contracts, transcripts) with merge fields for personalization.
Template file uploads
Upload Word document templates (.docx) that serve as the basis for generated documents.
Template preview
Preview how documents will look with sample data before generating for actual profiles.
Word document generation
Generate personalized .docx files by merging templates with profile and application data.
PDF generation
Convert generated documents to PDF format for distribution and archival.
Document template rendering
Process templates using Mustache and Liquid templating for dynamic content generation.
Field reference guides
Documentation showing available merge fields for each template type.
Product performance reports
Analyze programme performance with metrics like applications, conversions, and enrollment.
Product conversion tracking
Track conversion rates through the funnel (inquiry → application → enrollment).
Product overview with comparison
Compare programme performance across time periods or against benchmarks.
Study plan performance by class
Report on student success metrics aggregated by class/cohort.
Application performance metrics
Track application volumes, completion rates, and processing times.
Weekly application charts
Visualize application activity (submitted, started, cumulative) by week.
Stats widgets
Display key metrics in dashboard widgets for quick performance monitoring.
Period configuration
Select date ranges for reports with presets (this month, last quarter, custom).
Filter context
Filter reports by programme, class, campus, or other dimensions.
Line and bar charts visualization
Present data in visual chart formats for easy interpretation.
Reports dashboard
Central hub for accessing all available reports with recently viewed and favorites.
Application performance reports
Detailed analytics on application funnel performance and trends.
Product overview reports
Summary reports on programme offerings and their key metrics.
Product conversion reports
Funnel analysis showing where prospects drop off in the journey.
Class-specific reports
Reports scoped to individual classes or cohorts for targeted analysis.
Home dashboard with institution metrics
Overview dashboard showing institution-wide KPIs and alerts.
Communications & Messaging
Email template management
Create, organize, and maintain a library of email templates for all communication types.
Email delivery through SendGrid
Reliable email delivery via SendGrid with reputation management and deliverability optimization.
Email rendering with Liquid templates
Use Liquid templating language for dynamic email content with conditionals and loops.
Email inline CSS
Automatically inline CSS styles for consistent rendering across email clients.
Email tracking integration
Track opens, clicks, and bounces for all sent emails with attribution to campaigns.
Email activity tracking per profile
View all emails sent to a profile with engagement history on their record.
Email redirection and interception
Redirect emails in test environments to prevent accidental sends to real recipients.
SMS message sending
Send text messages to profiles for time-sensitive communications and reminders.
SMS provider integration
Connect with SMS providers (MessageBird) for message delivery worldwide.
SMS activity tracking
Log sent SMS messages and delivery status on profile records.
Letter generation and sending
Generate personalized letters from templates and send via postal mail or email.
Letter attachments
Include PDF attachments with letters such as brochures, forms, or certificates.
Letter templates
Maintain templates for common correspondence (offer letters, enrollment confirmation).
Card/notification management
Display actionable cards in staff inbox showing items requiring attention.
Email cards
Show incoming email replies and bounces as cards for staff review and action.
Task cards
Display assigned tasks as cards with quick action buttons.
Form cards
Notify staff of new form submissions with links to view responses.
Event cards
Show event-related notifications like new registrations or check-in activity.
Application cards
Alert staff to application updates, submissions, or required actions.
Card state updates and filtering
Filter cards by type, status, or assignee; mark cards as complete or snoozed.
Real-time updates (Pusher)
Receive instant notifications when new items appear using WebSocket technology.
Card archiving
Archive processed cards to keep the inbox focused on current items.
Profile following functionality
Follow specific profiles to receive notifications about their activity.
Publisher management
Configure notification publishers that generate cards and alerts for different events.
Subscription tracking
Track which staff members are subscribed to which notification types.
Activity logging per publisher
Log all notifications sent by each publisher for debugging and analysis.
Policies & Compliance
Policy versioning and publishing
Create new versions of policies; publish updates while maintaining version history.
Policy cloning
Copy existing policies to create new versions or similar policies for different contexts.
Policy topics management
Organize policies into topics (marketing, data processing) for granular consent tracking.
User policy acceptance tracking
Record when and how each profile accepted each policy version with timestamps.
Acceptance history
View complete history of policy acceptances and changes for each profile.
Version-specific acceptance
Track acceptance of specific policy versions; prompt for re-acceptance when policies update.
Marketing policy management
Define marketing consent requirements with channel-specific options (email, phone, SMS).
Topic-level preferences
Allow users to subscribe/unsubscribe from specific marketing topics independently.
Marketing acceptance confirmation
Collect explicit marketing consent with clear descriptions of what users are agreeing to.
Cookie consent management
Display cookie consent banners and collect user preferences for cookie categories.
Cookie policy display
Show detailed cookie policy explaining what cookies are used and why.
Cookie preferences editing
Allow users to modify their cookie preferences at any time through a settings panel.
Privacy policy management
Maintain privacy policies with version control; display current version to users.
Privacy policy acceptance
Require and record acceptance of privacy policies during registration or application.
Unsubscribe functionality
Provide easy unsubscribe links in all marketing emails as required by law.
Topic-level unsubscribe
Allow unsubscribing from specific topics while remaining subscribed to others.
Analytics & Intelligence
Dashboard creation and customization
Build custom dashboards with chosen widgets and layouts for different user roles.
Widget management and configuration
Add, remove, and configure dashboard widgets showing key metrics and charts.
Dashboard sharing
Share dashboards with team members or make them available to specific roles.
Customizable analytics views
Save custom views of analytics with specific filters and visualizations.
Class state tracking
Monitor class performance metrics (applications, enrollments, capacity) over time.
Dimension analysis
Analyze data across multiple dimensions (by programme, campus, agent, nationality).
Application statistics by month
Track monthly application volumes and trends for planning and forecasting.
Timeseries data visualization
Display metrics over time with interactive charts showing trends and patterns.
Subdimension analytics
Drill down into dimensions for detailed analysis (by intake within programme).
Activity tracking per user
Record all user actions for behavioral analysis and personalization.
API token activity logging
Track API calls made with each token including endpoints, methods, and response codes.
UTM parameter tracking
Capture and store UTM parameters from incoming traffic for marketing attribution.
Email open/click tracking
Monitor email engagement with pixel-based open tracking and link click recording.
Public tag tracking
Track activity on public pages using embedded tracking tags.
Amplitude for event tracking
Send behavioral events to Amplitude for product analytics and user journey analysis.
Session replay tracking
Record user sessions for UX analysis and debugging (with consent).
Sentry error tracking
Capture and report application errors to Sentry for monitoring and debugging.
Google Analytics integration
Send page views and events to Google Analytics for web analytics.
Content Management
Custom content pages
Create branded pages with custom content for the student portal experience.
Event pages
Display events in the portal with registration integration.
Form pages
Embed forms within portal pages for seamless data collection.
Dynamic page rendering
Render pages with personalized content based on the logged-in user's profile and context.
Page previews
Preview how pages will appear to different user types before publishing.
Public portal pages
Make certain pages publicly accessible without login for prospective students.
Page details editing
Edit page titles, URLs, descriptions, and metadata for SEO and navigation.
Page metadata management
Set page-level metadata including OpenGraph tags for social sharing.
Page layout configuration
Choose page layouts and configure sections, columns, and spacing.
Content editing
Add and edit text, images, videos, and other content blocks on pages.
Widget management
Add functional widgets (application status, upcoming events) to pages.
Content resource management
Organize content assets (images, documents, videos) in a central library.
Media asset handling
Upload, store, and serve media assets with automatic optimization and CDN delivery.
Content versioning
Track changes to content with version history and rollback capability.
Content viewer
Preview content as it will appear to end users across different devices.
Product listing
Display available programmes and courses in a browsable catalog format.
Product details display
Show comprehensive programme information including curriculum, fees, and dates.
Product catalog browsing
Enable filtering and searching the catalog by programme type, start date, or location.
AI & Intelligence Features
Multi-provider LLM support
Connect to multiple AI providers (OpenAI, Anthropic, Ollama) for flexibility and redundancy.
Conversation management
Maintain conversation history and context for coherent multi-turn AI interactions.
Message threading
Organize AI conversations into threads for different topics or use cases.
Chat interface with real-time updates
Provide real-time chat UI with streaming responses as the AI generates content.
Typing indicators
Show typing indicators while the AI is processing to improve user experience.
AI agent creation and testing
Build custom AI agents with specific prompts and behaviors; test before deployment.
Claude integration via MCP server
Connect Claude AI to Full Fabric data via Model Context Protocol for intelligent automation.
MCP Tools - Events
AI can list, get details, and create events through natural language commands.
MCP Tools - Campaigns
AI can manage email campaigns including listing, viewing, creating, and updating.
MCP Tools - Segments
AI can query and retrieve segment information and member counts.
MCP Tools - Email Templates
AI can access and use email templates for communication generation.
Context-specific prompts
Configure different prompts for different use cases (admissions advice, course recommendations).
Agent CRUD operations
Create, read, update, and delete AI agent configurations through admin interface.
Audit logging for AI interactions
Log all AI interactions for compliance, debugging, and improvement analysis.
Administration & Operations
Delayed jobs management
Monitor background job queues; view pending, running, and failed jobs.
Job execution monitoring
Track job execution times, success rates, and error patterns.
Export/import operations
Manage bulk data operations including scheduled exports and imports.
Profile bulk imports
Import large numbers of profiles from spreadsheets with field mapping and validation.
Background job monitoring
Dashboard showing real-time status of all background processing.
Worker process monitoring
Track worker process health and resource utilization.
Job execution logging
Detailed logs for each job execution for troubleshooting failures.
Sync process monitoring
Track data synchronization jobs with external systems.
Background job tracking
View job history with filtering by type, status, and date range.
System-level logging
Access application logs for debugging and operational monitoring.
Bulk profile import
Import hundreds or thousands of profiles with automatic duplicate detection.
Transcript export
Generate and export transcript data for external systems or reporting.
Application export
Export application data including custom fields and documents.
Data format conversion
Convert data between formats (CSV to Excel, JSON to CSV) during export.
Context-specific imports
Import data specifically for events, classes, courses, or profiles with appropriate validation.
Import progress tracking
Monitor long-running imports with progress bars and status updates.
Import report analysis
Review import results showing success/failure counts and specific errors.
Authentication & Authorization
Email/password authentication
Standard login with email address and password with secure hashing.
OmniAuth-based authentication
Flexible authentication framework supporting multiple providers and protocols.
Google OAuth 2.0
Allow users to sign in with their Google accounts for seamless access.
SAML 1.1 enterprise SSO
Support enterprise single sign-on via SAML for institutional identity providers.
LinkedIn integration
Enable sign-in with LinkedIn for professional profile data pre-population.
API token-based authentication
Authenticate API requests using bearer tokens with scoped permissions.
Session management
Securely manage user sessions with configurable timeout and concurrent session limits.
Password reset functionality
Self-service password reset via email with secure, time-limited reset links.
Password recovery
Account recovery options when users cannot access their email.
Staff activation
Secure activation process for new staff accounts with email verification.
Role-based access control (RBAC)
Define roles with specific permissions; assign roles to users for access control.
Permission management
Granular permissions for actions on different object types (view, edit, delete).
Fine-grained permission checking
Check permissions at field and action level for precise access control.
Feature flag-based authorization
Control access to features using feature flags for gradual rollout or A/B testing.
Pundit-based policy authorization
Use policy objects to encapsulate authorization logic for complex rules.
Access scope definition
Define scopes that limit access to subsets of data (by programme, campus, team).
Settings & Configuration
Institution name and details
Configure institution name, logo, and basic information displayed throughout the platform.
General configuration
Set institution-wide defaults for language, timezone, date formats, and currencies.
Custom branding
Apply brand colors, fonts, and styling across all user-facing interfaces.
Logo upload and image cropping
Upload institutional logos with built-in cropping tools for proper sizing.
Custom domain aliases
Configure custom domains (apply.university.edu) for branded application URLs.
Domain activation/deactivation
Enable or disable custom domains as needed; automatic SSL certificate management.
DKIM validation
Set up and validate DKIM records for email authentication and deliverability.
Domain request management
Process requests for new domain configurations with approval workflows.
SMTP gateway configuration
Configure custom SMTP servers for sending emails through institutional mail systems.
Custom from address settings
Set custom sender addresses for different email types or programmes.
Gateway status management
Monitor email gateway health and delivery rates; manage multiple gateways.
IMAP/Email account configuration
Connect email accounts for receiving and logging incoming messages.
Profile schema configuration
Define custom fields on profiles with types, validation, and display settings.
Custom field definitions
Create institution-specific fields for any entity (applications, courses, organizations).
Option sets management
Define reusable dropdown option lists (countries, departments, statuses) used across fields.
Data lookups and lists
Configure lookup tables for field values with codes and display names.
Schema builder interface
Visual interface for adding and configuring custom fields without coding.
API token creation
Generate API tokens with specific permissions and optional expiration dates.
Token list management
View all API tokens with status, permissions, and usage statistics.
Suspend/revoke tokens
Temporarily suspend or permanently revoke tokens that are compromised or no longer needed.
Token activity logs
Detailed logs of API calls made with each token for security monitoring.
Token usage tracking
Track API usage patterns by token for optimization and billing.
Locale/language preferences
Allow users to choose their preferred interface language from available translations.
Notification settings
Configure which notifications users receive via email, SMS, or in-app.
Integration settings
Personal settings for connected services like calendar sync preferences.
Advanced user preferences
Power-user settings for UI density, keyboard shortcuts, and default views.
Room management
Maintain a directory of physical rooms and virtual spaces for class scheduling.
Room creation and editing
Add rooms with capacity, equipment, location, and calendar integration details.
Room availability tracking
Check room availability and prevent double-booking during session scheduling.
Room details
Store comprehensive room information including capacity, equipment, and accessibility.
Integrations
Google OAuth 2.0
Single sign-on integration allowing users to authenticate with Google accounts.
SAML 1.1 enterprise SSO
Enterprise identity provider integration for centralized authentication management.
Office 365/Gmail via xoauth
Connect institutional email accounts for sending and calendar integration.
Stripe
Full payment processing integration with Stripe for card payments, subscriptions, and refunds.
PayPal
Accept PayPal payments from students and parents with automatic reconciliation.
Flywire
International payment processing with currency conversion and local payment methods.
Adumo
Regional payment gateway integration for specific market requirements.
Salesforce integration
Bi-directional sync with Salesforce CRM for lead, contact, and opportunity management.
HubSpot integration
Connect with HubSpot for marketing automation and contact synchronization.
Intercom integration
Integrate Intercom for live chat support and customer messaging.
SendGrid
Email delivery service integration for reliable, scalable email sending.
MessageBird
SMS delivery integration for text message notifications and alerts.
Slack
Webhook integration for posting notifications to Slack channels.
DocuSign
Digital signature integration for contracts, offers, and enrollment agreements.
Turnitin
Plagiarism detection integration for assignment submissions.
Kira Talent
Video interview platform integration for asynchronous candidate assessment.
Zendesk
Help desk integration for support ticket management and knowledge base.
AWS S3
File storage integration for documents, images, and media with CDN delivery.
LocalStack
Local AWS emulation for development and testing environments.
HESA reporting
UK Higher Education Statistics Agency data export and validation.
LTI integration
Learning Tools Interoperability for connecting with LMS platforms.
Pusher
WebSocket integration for real-time notifications and live updates.
OpenAI
GPT model integration for AI-powered features and content generation.
Anthropic
Claude model integration for conversational AI and analysis.
Ollama
Local LLM hosting option for privacy-sensitive AI applications.
Platform Infrastructure
Rails 6.0
Ruby on Rails web application framework providing MVC architecture and conventions.
MongoDB
Primary document database using MongoMapper ODM for flexible schema storage.
PostgreSQL
Relational database for structured data requiring ACID compliance.
Delayed Job
Background job processing system for async tasks with MongoDB persistence.
Pusher
Real-time communication service for WebSocket-based live updates.
SendGrid
Transactional email service for reliable delivery of all system emails.
React 17
Modern JavaScript UI library for building interactive user interfaces.
React Router v6
Client-side routing for single-page application navigation.
React Query
Server state management with caching, synchronization, and background updates.
Alma Mater UI
Custom component library providing consistent design system implementation.
React Hook Form
Performant form handling with validation and error management.
Recharts
Charting library for data visualization in reports and dashboards.
Marionette.js
Backbone-based framework for legacy application modules.
CoffeeScript
JavaScript preprocessor used in legacy codebase.
Handlebars
Templating engine for server-side rendered views.
Rails Asset Pipeline
Asset compilation and delivery for Marionette applications.
Authentication
Authentication, Authorization - Handle user identity and access control
Profiles
Profiles, Organizations, Institutions - Manage contact and entity data
Communication
Campaigns, Events, Forms - Handle outbound engagement
Admissions
Applics, Evaluations, Offers - Process applications and decisions
Academics
Affairs, Tasks, Automation - Manage curriculum and workflows
Messaging
Messaging, Inbox, Policies - Handle communications and compliance
Finance
Billing, Financial (Book Keeper, Gateways) - Process payments
Intelligence
Reports, Dashboards, Intel - Provide analytics and insights
Content
Documents, Content, Tracking - Manage documents and pages
Platform
AI, Spotlight, Admin - Platform-wide capabilities
SAML SSO support
Enterprise single sign-on for centralized identity management.
API token authentication
Secure API access with scoped, revocable bearer tokens.
Feature flags
Gradual feature rollout and A/B testing with flag-based control.
Content Security Policy
HTTP headers preventing XSS and injection attacks.
XSS protection
Input sanitization using Loofah to prevent cross-site scripting.
CORS and secure headers
Proper CORS configuration and security headers for all responses.
Rack-Attack rate limiting
Request rate limiting to prevent abuse and ensure availability.
ClamAV antivirus
Virus scanning for all uploaded files before storage.
Tus resumable uploads
Resume interrupted uploads for large files and unreliable connections.
File type detection
Automatic MIME type detection and validation for uploaded files.
Image resizing
Automatic image optimization and thumbnail generation using FastImage.
Content type validation
Verify file contents match declared types to prevent malicious uploads.
AWS S3 storage
Scalable cloud storage for all files with CDN distribution.
Word document generation
Generate .docx files from templates with merge fields.
PDF generation
Create PDFs using Prawn for reports and Ghostscript for conversion.
PDF manipulation
Merge, split, and modify PDFs using pdftk library.
iCalendar export
Generate .ics files for calendar event distribution.
Apple Wallet passes
Create .pkpass files for mobile event tickets and ID cards.
QR code generation
Generate QR codes for attendance, payments, and sharing links.
NewRelic integration
Application performance monitoring and transaction tracing.
Sentry error tracking
Real-time error capture with stack traces and context.
Semantic logging
Structured logging for efficient log analysis and debugging.
Request monitoring
Track request latencies, error rates, and throughput.
Worker monitoring
Monitor background job processor health and queue depths.
Institution-based isolation
Complete data separation between institutions sharing the platform.
Tenant-specific configuration
Per-institution settings for branding, features, and integrations.
Cross-tenant security
Strict access controls preventing data leakage between tenants.
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